Community Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    What this job involves   The Community Manager curates the daily workplace experience at their assigned Client site, transforming the physical environment into a welcoming, productive, and community-focused space. As the onsite ambassador for the experience team, this role combines hands-on hospitality with operational stewardship,   anticipating   employee needs, addressing workplace issues proactively, and orchestrating cross-functional partnerships to ensure seamless service delivery.   Your day-to-day tasks will include:   Serve as the primary point of contact and hospitality anchor, greeting and   assisting   employees, guests, and vendors while resolving day-to-day workplace needs.   Conduct routine walkthroughs to ensure consistent workplace readiness across meeting rooms, collaboration areas, kitchens, and common spaces.   Coordinate and execute onsite community programming, employee engagement activations, and event   logistics   from setup to post-event reset.   Submit, track, and follow up on workplace service requests and work orders through ticketing systems, collaborating closely with Facilities and AV/IT teams.   Draft and distribute clear, engaging workplace communications   regarding   events, amenities, building updates, and service interruptions.   Manage site-level budgets for supplies, amenities, and small-scale programming while   maintaining   accurate   inventories and site documentation.

1–2 years of experience in hospitality, community management, employee experience, or a customer-facing workplace role.   Strong written and verbal communication skills, with a proven ability to communicate effectively with employees, vendors, and partners.   Demonstrated ability to work independently,   identify   onsite needs proactively, and take ownership of tasks through to resolution.   Excellent organizational skills and attention to detail, with comfort managing multiple priorities in a fast-paced environment.   Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, and Outlook).   Strong ability to balance high-touch hospitality with day-to-day operational and administrative responsibilities.

Bachelor's degree in hospitality, business, communications, or   a related   field.   Experience coordinating vendors, workplace services, or facilities-related activities.   Prior   experience   planning, tracking, and executing employee events or community engagement programs.   Comfort learning and   utilizing   specialized workplace technology, ticketing platforms, and visitor management systems.   Familiarity with tracking event participation metrics and collecting employee experience feedback.   Proficiency   with Google Suite platforms in addition to Microsoft Office.   This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site –Phoenix, AZ If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that