Sr Associate Benefits Admin (JAPAC)

Career Category Human Resources Job Description ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

Role Description The Senior Associate, Benefits supports the administration, compliance, and day-to-day operations of employee benefits programs for the assigned JAPAC region. This role is responsible for ensuring accurate plan administration, a seamless employee experience, strong vendor performance, and adherence to local statutory and regulatory requirements. The position partners closely with HR, Payroll, Finance, Legal, vendors, brokers, and external advisors to deliver high-quality benefits services and drive operational excellence across regional benefit offerings. Roles & Responsibilities Benefit Administration & Operations Oversee day-to-day administration of benefit plans including health, dental, life insurance, disability, retirement/pension plans, wellness programs, statutory benefits, and region-specific employee benefit programs. Serve as a primary point of contact for employees, managers, and HR partners regarding benefit enquiries, eligibility requirements, enrolments, life events, and issue resolution. Manage benefit enrolments, dependent updates, life-event changes, leaves of absence, and terminations while ensuring timely and accurate updates in HR systems and vendor platforms. Partner with Payroll teams to support benefit deductions, taxable benefit processing, reconciliation activities, and issue resolution. Maintain accurate employee benefits records and ensure data integrity across internal systems and third-party administrator platforms. Support employee onboarding and offboarding activities related to benefits administration. Vendor & Partner Management Partner with benefit providers, insurers, pension administrators, wellness vendors, brokers, and third-party administrators to resolve operational issues and ensure effective service delivery. Monitor vendor performance against service level agreements (SLAs) and escalate issues as appropriate. Review and validate eligibility files, vendor reports, invoices, and benefit-related data to ensure accuracy and completeness. Support annual plan renewals, vendor transitions, implementation of new programs, and operational enhancements. Coordinate with internal stakeholders and external vendors to ensure timely resolution of employee and operational issues. Compliance & Governance Ensure benefits programs are administered in accordance with local statutory, tax, regulatory, and data privacy requirements. Maintain audit-ready documentation including policies, standard operating procedures (SOPs), process documentation, and benefits records. Support internal and external audits by providing accurate documentation, reports, and supporting evidence. Ensure adherence to established controls, governance standards, and operational procedures. Identify and escalate potential compliance risks and support remediation efforts as needed. Employee Experience & Communication Support the development and delivery of employee benefit communications, enrolment materials, employee guides, Knowledge Articles, FAQs, and intranet content. Facilitate benefit-related onboarding and offboarding communications and employee education initiatives. Partner with HR stakeholders to improve employee understanding and awareness of available benefits programs. Support resolution of complex employee benefit inquiries while maintaining a high level of customer service. Identify opportunities to enhance employee experience and simplify benefit processes. Projects & Continuous Improvement