Trust & Safety Investigator II, Singapore

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Job Location: Singapore

We are looking for a thoughtful, detail-oriented Trust and Safety Platform Operations Investigator to work with our global Trust & Safety team. In this role, you will address sensitive and escalated abuse, compliance tasks, and Trust and Safety issues that affect our customers. This is a position where you will also gain familiarity with the inner workings of Cloudflare's technology and policies. As an investigator you will carefully review abuse claims and financial fraud. This role is located in our Singapore office.

• Be part of a world class globally-distributed team.

• Help administer efficient and compliant handling of legal requests, including but not limited to requests for information, subpoenas, and court orders..

• Be responsible for performing operations seamlessly and timely Service-Level Agreement (SLA) delivery along with maintaining high levels of stakeholder satisfaction.

• Partner with other teams in the company, including Policy, Legal, and the Product teams to ensure our processes are carried out in a scalable fashion.

• Deal with sensitive content and emotionally charged escalations with tact and a calm demeanor.

• You may be part of the rotating weekend and off-hour coverage responsibilities.

• You have 3-5 years of anti-abuse or support escalations experience at an Internet Service Provider or hosting provider

• Demonstrate working knowledge of DNS and how the Internet works

• You’ve worked with lawyers, and legal teams on document production requests.

• You’ve interacted with law enforcement individuals and agencies.

• Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanor

• You have excellent written and verbal communication skills

• You have a strong anti-abuse and/or support escalation background

• Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks

• Experience with the legal considerations related to hosted material (notice & takedown).

• Familiarity with DMCA (Digital