Manager AI Enablement & Organizational Change

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

We are looking for a Manager, AI Enablement & Organizational Change to join our team. This is a hybrid role based out of our global headquarters in Santa Clara, CA (in-office Tuesday–Thursday), reporting to the Senior Manager, AI Enablement & Organizational Change in the Digital Employee Experience department. In this strategic and highly visible role, you will drive change management across key enterprise functions, supporting the adoption of cutting-edge AI technologies and automated tools. You will act as a trusted advisor to program managers, business stakeholders, and leadership, translating complex technical transformations into clear, human-centered adoption experiences that unlock unprecedented organizational capacity.

What you’ll do (Role Expectations)

• Architect the Transformation Journey: Lead holistic, end-to-end change management strategies for high-visibility AI initiatives, including initial impact assessments, stakeholder mapping, communication, training delivery, and post-go-live support to ensure adoption

• Accelerate AI Adoption & Value: Partner with functional leaders and AI Champions to design clear adoption pathways for emerging generative AI tools, custom agents, and automated workflows to ensure technologies are fully embedded and sustained

• Mitigate Change Saturation: Proactively identify, sequence, and manage change impacts to prevent stakeholder fatigue and ensure high-priority rollouts land successfully

• Design High-Impact Enablement & Upskilling: Co-create and deploy comprehensive learning curricula, train-the-trainer frameworks, and self-service job aids that rapidly elevate digital fluency and empower global super-users

• Deliver Narratives & Measure Success: Build compelling, employee-facing communication plans across digital platforms while establishing feedback loops, pulse surveys, and qualitative KPIs to measure training effectiveness and diagnose resistance

Who You Are (Success Profile)

• High-trust collaborator who is deeply ambitious for the team, embracing ongoing feedback, candor, and mutual respect to build deep organizational trust.

• Dedicated learner with a true growth mindset, who actively seeks development opportunities and feedback to continuously improve and deliver purposeful impact.

• Positive force who tackles complex organizational challenges with contagious energy, constructive spirit, and a solution-oriented mindset that inspires others.

• Champion of simplicity who excels at translating complex technical transformations and user needs into clear, actionable, and highly