Assistant Facility Manager - Soft Services

Job Title Assistant Facility Manager - Soft Services Job Description Summary To manage and ensure effective day-to-day delivery of soft facility services, maintaining high standards of cleanliness, hygiene, workplace experience, safety, and employee satisfaction. The role will oversee service partners, monitor performance against SLAs/KPIs, drive continuous improvement, and ensure compliance with company and statutory requirements.

Key Responsibilities Housekeeping & Workplace Hygiene Manage day-to-day housekeeping operations across office and common areas. Ensure defined cleaning standards, hygiene levels, and service frequencies are maintained. Conduct regular floor inspections and address service gaps proactively. Monitor washrooms, pantries, meeting rooms, cafeteria, common areas, and high-traffic zones. Ensure availability of housekeeping consumables and cleaning materials. Drive periodic deep cleaning, pest control, façade cleaning, carpet cleaning, and other specialist services. Vendor & Contract Management Manage housekeeping, pantry, cafeteria, pest control, waste management, landscaping, and other soft-service vendors. Monitor vendor manpower deployment, attendance, grooming, training, and productivity. Track SLA/KPI performance and initiate corrective actions for service deviations. Conduct regular vendor review meetings and maintain performance records. Support contract renewals, scope changes, service improvement initiatives, and vendor evaluations. Employee Experience & Workplace Services Ensure a clean, safe, hygienic, and welcoming workplace environment. Coordinate employee requests and complaints related to soft services. Monitor feedback and implement corrective/improvement actions. Support workplace events, employee engagement activities, and special requirements. Coordinate seating moves, office transitions, and other workplace activities from a soft-services perspective. Cafeteria & Pantry Operations Monitor cafeteria and pantry services to ensure hygiene, food quality, service standards, and availability. Coordinate with food vendors on menu, service quality, employee feedback, and operational issues. Ensure compliance with food safety and hygiene requirements. Conduct regular inspections and maintain records of observations and corrective actions. Waste Management & Sustainability Ensure proper segregation, collection, storage, and disposal of different waste streams. Monitor housekeeping waste handling and vendor compliance. Support sustainability initiatives such as waste reduction, recycling, and resource conservation. Maintain required documentation and records for waste management activities. Pest Control & Landscaping Monitor pest-control activities and ensure scheduled treatments are completed. Maintain pest-control records and close observations within agreed timelines. Coordinate landscaping services and ensure required standards are maintained in external/common areas. Compliance, Safety & Audits Ensure soft-service operations comply with company policies, EHS requirements, statutory regulations, and site procedures. Participate in internal/external audits and inspections. Track and close audit observations within agreed timelines. Ensure vendor employees follow PPE, safety, access-control, and workplace requirements. Report incidents, unsafe conditions, and service-related risks promptly.

Management Supervise and coordinate FM soft-services staff and vendor teams. Ensure adequate manpower deployment as per approved staffing levels. Conduct daily briefings, toolbox talks, and service reviews. Identify training requirements and support capability development. Monitor discipline, attendance, grooming, and conduct of service personnel. Reporting & Documentation Prepare daily/weekly/monthly operational reports. Maintain checklists, inspection reports, attendance records, SLA/KPI reports, and compliance documentation. Track complaints, corrective actions, and service