Quality Coordinator

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World Courier, a Cencora company, is a global leader in specialty logistics, delivering time-critical, temperature-sensitive, and high-value shipments that support healthcare and life sciences worldwide.

We are looking for a Quality Coordinator to join World Courier in Lainate, Milan, Italy. In this role, you will help ensure that local transport operations are aligned with World Courier quality standards, internal procedures, and applicable regulatory requirements. Working closely with local teams, management, suppliers, and regional and global quality stakeholders, you will play an important part in maintaining and improving the local Quality Management System. This is a great opportunity for a quality professional who enjoys working in a fast-paced, regulated environment and wants to contribute to service excellence, compliance, and continuous improvement. Salary: €50,000 - €56,000 per year Key Responsibilities Support the implementation, maintenance, and continuous improvement of the local   Quality Management System (QMS). Act as a key local contact for   quality and compliance matters, supporting the Country Manager and wider local team. Ensure transport quality topics are represented in   local and global meetings, projects, and initiatives. Organize and support   management review meetings   in line with applicable SOPs. Manage and support the   supplier qualification and evaluation process, including approvals, performance monitoring, audits, and corrective actions. Review and support the negotiation of   Quality Agreements   and   Confidentiality Disclosure Agreements (CDAs/NDAs). Coordinate   internal audits, external audits, inspections, and certification audits, acting as the main local quality contact and ensuring timely follow-up on findings and action plans. Review and manage   quality incidents, deviations, investigations, root cause analysis, and CAPA activities, escalating issues where appropriate. Support the effective handling of   relevant customer complaints   in accordance with internal procedures. Participate in   risk management and change control processes, including communication with clients when required. Ensure   pest control, cleaning programs, and other site quality processes   are implemented and documented appropriately. Provide support for   technical quality activities, including change controls, calibration, maintenance, qualification, validation, and temperature review processes where applicable. Maintain accurate and up-to-date   quality documentation, including SOPs, work instructions, audit records, and related quality records. Support the review and maintenance of   local SOPs and work instructions   to ensure alignment with service, quality, and regulatory requirements. Use quality systems and tools such as   MasterControl, SharePoint, and other applicable platforms   to manage records, actions, and workflow requirements. Support   self-inspections, quality checks, and compliance monitoring activities. Help ensure compliance with   local regulations, GDP, ISO standards, relevant GxP requirements, customer expectations, and company policies. Support the maintenance of   licenses and regulatory documentation   to ensure local compliance. Coordinate and monitor   quality training activities, including training matrices, local job codes, and training compliance. Identify opportunities for   process improvement   and support continuous improvement initiatives. Participate in   client meetings   and contribute to enhancing customer satisfaction and