Onboarding Coordinator

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.

The Workplace Experience (WPE) team is responsible for shaping the employee experience at Plaid, ensuring that our workspaces, events, and cultural touchpoints drive connection, collaboration, productivity, and engagement. Within WPE, the Events & Experiences team brings Plaid's culture to life by designing and executing programs that foster belonging and engagement across both in-office and distributed environments. The team curates a wide range of experiences—from flagship company-wide gatherings to in-office celebrations, DEIB initiatives, virtual events, and milestone moments. They also lead Plaid's in-person onboarding, ensuring every new hire has a meaningful, high-impact introduction to our culture, values, and ways of working.

We're looking for an Onboarding Coordinator to join our Employee Experience team in San Francisco. You'll help create a warm and seamless welcome for new Plaids by coordinating onboarding logistics, supporting new-hire travel, answering questions, and assisting with in-person sessions. You'll also support employee events and programs that help Plaids feel connected, valued, and engaged.

Onboarding Help create a warm and seamless welcome for new Plaids by coordinating logistics for recurring in-person onboarding cohorts, including calendars, room reservations, materials, supplies, Slack groups, and welcome communications. Manage and review new hire travel logistics, including reviewing bookings in Brex, following up with new hires who haven't booked, flagging out-of-policy bookings, processing spend limit requests, and coordinating hotel bookings and travel details for non-SF new hires with our T&E partners. Keep onboarding details accurate and organized by maintaining participant lists, tracking travel and attendance, updating internal resources, and communicating changes to key partners. Be a friendly and reliable resource for new hires by monitoring and responding to questions in Zendesk within established response times, providing clear and welcoming support, and involving partner teams when needed. Help bring onboarding days to life by preparing spaces, organizing materials, coordinating meals and supplies, and providing hands-on support to facilitators and new hires. Lead or facilitate onboarding sessions as needed, creating an engaging and welcoming experience for each new-hire cohort. Gather feedback and identify opportunities to improve onboarding logistics, communications, and the overall new-hire experience. Employee Events and Programs Assist with planning and executing employee events and programs including retreats, Plaiderdays, monthly social hours, holiday parties, onsites, and offsites. Serve as the first point of contact for employee emails, Slack messages, and support tickets, responding directly or routing inquiries to the appropriate team member. Keep programs running smoothly by managing important operational details, communicating directly with employees, and providing hands-on support before and during events. Support and contribute to various programs across the employee journey, helping ensure employees feel valued, engaged, and