D365 CRM - Cloud Solution Architect

Job Title: D365 CRM - Cloud Solution Architect Job Description The   CRM CSA (Cloud Solution Architect)   within   CSA Global Delivery   plays a pivotal role in enabling customers to adopt and optimize Microsoft Dynamics 365 Customer Engagement (CRM) solutions. This is a   customer-facing, consulting-oriented role   that combines deep technical expertise with strategic advisory skills to deliver scalable, secure, and high-performing business applications across global engagements.

Solution Architecture & Design Architect end-to-end Dynamics 365 CRM solutions, including Sales, Customer Service, Field Service, and Customer Insights. Design integrations with Power Platform (Power Apps, Power Automate) and external systems. Ensure adherence to best practices for performance, scalability, and security. Deployment & Optimization Lead CRM infrastructure installation, configuration, and cloud migration. Perform environment health assessments, performance tuning, and data recovery planning. Drive upgrades across CRM versions (CRM 2015+ to Dynamics 365 Online). Customer Engagement Act as a trusted advisor to technical decision-makers and business stakeholders. Conduct design workshops, proof-of-concepts, and technical training sessions. Align solutions with customer success plans and business outcomes. Governance & Lifecycle Management Implement Power Platform governance and Center of Excellence practices. Manage Application Lifecycle Management (ALM) for CRM and Power Platform solutions.

Technical Expertise Deep knowledge of Dynamics 365 Customer Engagement and Power Platform. Proficiency in CRM customization (data model, forms, views), JavaScript, C# .NET, plugins, workflows. Strong understanding of SQL, IIS, networking, and client-side troubleshooting. Consulting & Delivery Experience in customer-facing roles with strong problem-solving and troubleshooting skills. Ability to work collaboratively in global, cross-functional teams. Certifications Advanced Microsoft certifications in Dynamics 365 and Power Platform are highly desirable.

Experience authoring technical training and leading workshops. Familiarity with governance strategies, environment planning, and security roles. Knowledge of CRM integrations and cloud migration best practices. Location: EGY Work-at-Home Language Requirements: Time Type: Full time