Product Marketing Lead

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The P&C Insurance Marketing team is a key growth driver for USAA, dedicated to advancing our mission of serving the military community and their families. We create data-driven marketing strategies and campaigns that reflect our brand, differentiate our products, and drive member acquisition and business growth.  As a Product Marketing Lead supporting the Property & Casualty (P&C) Insurance business, you will work closely with business stakeholders and across Marketing functions to drive desired business results and outcomes for USAA’s core P&C products (Auto, Homeowners and Renters). You will be responsible for understanding business performance insights and translating them into actionable marketing activities at both national and regional levels. You will leverage data, competitive insights, and performance analytics to inform decision-making and storytelling to gain alignment across peers for key marketing initiatives. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Tampa, FL, or Chesapeake, VA. Relocation assistance is not available for this position.

Leads the planning for a fully digital-first marketing lifecycle, inclusive of strategy, member research, planning, direct response marketing, agency management, creative development, compliant execution, analytics and optimization, and performance management. Leads the development and implementation of marketing plans and campaigns to build and deepen USAA's relationship with existing members, and drive acquisition of new members. Provides input into the management of the marketing budget allocations across products and channels to deliver sustainable growth at efficient Cost per Account (CPAs) at scale. Leads the development of the digital acquisition experience, lead adoption of new ways of working, and leverage storytelling to drive understanding & adoption of change. Models behaviors that support and embrace safe & sound business practices at scale. Knowledge of product related regulations, and risk and compliance requirements. Leverages external knowledge regarding the digital space, and networks with external partners to inspire out-of-box thinking. Keep USAA brand and mission to serve the military community at the forefront of new marketing practice. Provides coaching and training to team members. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 8 years of relevant work experience in financial services with hands-on experience in conversion channels (i.e.: Paid Search, Affiliates, Direct Mail). Extensive experience in collaborating with key partners and stakeholders, influencing decisions, and managing work to achieve strategic goals. Strong business acumen in the areas of business operations, industry practices and emerging trends. Ability to seek and analyze data from variety of resources to support marketing decisions and alignment with key stakeholders. Proficiency in Product Marketing, including