Field Services Engineer I or II

Why Join Omnicell? At Omnicell, we’re transforming the future of healthcare through intelligent automation that improves medication management, reduces costs, and enhances patient outcomes. As a Field Service Engineer (FSE) I or II , you will play a critical, hands-on role in ensuring our advanced pharmacy and supply automation systems operate reliably in real-world healthcare environments. This is more than a technical support role—it’s an opportunity to directly impact patient care by keeping life-saving systems running. You’ll partner with healthcare professionals, solve complex technical challenges, and grow your expertise in cutting-edge medical technology, automation, and robotics. What You’ll Do As a Field Service Engineer , you will deliver high-quality service and technical expertise to healthcare customers while ensuring the performance and reliability of Omnicell solutions. Primary Impact Ensure the uptime, reliability, and performance of Omnicell’s automation systems, enabling healthcare providers to deliver safe, efficient patient care. Key Responsibilities

Troubleshoot & Repair: Diagnose and resolve electro-mechanical, automation, and system issues onsite to restore functionality quickly and effectively.

Perform Preventive Maintenance: Execute scheduled maintenance to optimize system performance and minimize downtime.

Deliver Exceptional Service: Build strong relationships with nursing, pharmacy, and healthcare leaders through clear communication and responsiveness.

Manage Service Events: Accurately document all service activities, including repairs, escalations, and follow-ups in accordance with company policies.

Drive Operational Excellence: Meet or exceed service-level agreements (SLAs), response times, and customer satisfaction standards.

Escalate & Collaborate: Identify product issues, bugs, or design challenges and escalate through appropriate technical support channels.

Inventory & Logistics Management: Maintain trunk stock, manage parts inventory, and ensure timely return of materials.

Cross-Functional Engagement: Partner with internal teams to improve service delivery, product performance, and customer experience.

Level Differentiation Field Service Engineer I

Perform moderate-complexity troubleshooting and maintenance with guidance as needed

Support healthcare staff at the manager level

Develop foundational expertise in Omnicell systems and healthcare workflows

Field Service Engineer II

Independently perform advanced troubleshooting and system repairs

Engage with director-level stakeholders to resolve complex issues

Provide coaching, mentoring, and technical guidance to junior team members

Who You Are Minimum Qualifications (Both Levels)

Coursework or training in Network Engineering, Electronics, Robotics, or related field

Experience working in a hospital or healthcare environment

Strong problem-solving skills with the ability to diagnose technical issues

Effective communication skills with technical and non-technical stakeholders

Valid driver’s license and ability to meet insurance requirements

Preferred Qualifications Field Service Engineer I

Bachelor’s degree in Engineering, Technology, or related discipline (or equivalent experience)

Experience troubleshooting electronic, mechanical, or computer-based systems

Field Service Engineer II

Bachelor’s degree + 1+ year of relevant experience

Associate degree/trade certification/military training + 4+ years of experience

7+ years equivalent hands-on experience

Knowledge of FDA regulations , medical device standards, and Quality Management Systems

Proven ability to work independently on complex technical issues

How You’ll Elevate at Omnicell At Omnicell, success is defined not just by what you do, but how you do it. In this role, you will embody our Elevate Behaviors

Collaborate: Partner with healthcare professionals and internal teams to improve system