Cash and Trade Support Analyst

Business Overview: The Public Sector Lockbox business is a 24/7 operation that provides a wide range of services to government clients, helping them manage their receivables and critical documents.  The functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry, all carried out within a POD or small team environment.  In this role, you’ll be expected to support production across all four shifts, including holidays and weekends when needed. All candidates must successfully complete a government-required background check before starting. There may also be times when extended hours are needed to complete job requirements.

Overview The Support Analyst is a key part of the Public Sector Lockbox Operations team, providing hands-on support to both the team and leadership. The main focus of this role is managing access controls for more than 500 employees at the Newark, Delaware lockbox, a 24/7 facility running across four shifts. Beyond access control, this role also covers supply inventory management, operational reporting, and general administrative support. Because this work regularly involves confidential client and employee information, a high level of professionalism, discretion, and attention to detail is essential. Expanded detail of these functions is below.

Access Control Management – 35% Initiate and maintain physical access controls Verify access control eligibility based on Treasury Folder clearance Create and activate access badges following strict client (US Government) security guidelines, managing all on-boarding responsibilities Provide appropriate level-based system and entry access within outlined client security guidelines Perform maintenance on all badging records (name changes, reissue and lost etc.) Perform maintenance on all system access records to account for increased job knowledge and rotational functional access (shared folder access, lock-down groups to meet restricted proxy requirements, etc.) Produce daily, weekly and monthly access control reports per compliance requirements Terminate and destroy access controls Deactivate all access controls upon termination notification within strict client security guidelines Execute all termination requirements – badge destruction, removal of system and entry access, locker clearance, and provide termination notification to compliance manager per security guidelines - all within 24 hours of notification Audit participation and Compliance Support Maintain exemplary organization of access control documentation to ensure zero audit findings in frequent internal, external, and client audits on access controls. Adhere to all client and internal controls for access control devices, reporting, and documentation Participate in side-by-side auditor process reviews, answering any questions as needed. Support the Compliance Officer with MCA preparation as needed Inventory Management – 25% Maintain constant awareness of critical lockbox supply inventory levels.  Monitor, maintain and order unique, client-specific supplies across multiple vendors for Delaware Lockbox, adjusting based on shifting volume demands as needed Access P2P, MarketPlace, etc. to fulfill all orders – handling quotes, invoices, purchase orders, returns and follow-ups with multiple vendors Build and maintain good working relationships with supply vendors, reaching out professionally for quotes and to resolve any issues. Partner with 24/7 operations team members and managers to research and fulfill special order requests for transformation projects, people strategy projects, and other ad-hoc requests. Reporting Function Support – 25% Record all errors flagged through the manual Intercept process on a daily basis. Log transmittal discrepancies identified by the operations team throughout each shift, timely escalating any issues that require attention from the leadership team. Track and maintain daily attendance records for