MCC CISE (Customer Interaction & Support Escalation) Intern

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.     What you’ll build:

Support the completion of administrative tasks, including email dispatching, meeting minutes, presentations and report creation. Serve as a central contact for customers, assisting customers with queries and ensuring smooth business operations related to the SAP Support Portal, including Navigation, Software Download, and License Keys etc. Monitor global queue of urgent customer problems and ensure the processing. Process critical customer case escalations. Work as part of a multinational team to support daily operations, collaborate with various SAP teams to assist customers worldwide, and communicate professionally and proactively with both SAP customers and colleagues.

Enrollment in an undergraduate or master’s degree program relevant to the role (e.g., computer science or related field), with expected graduation in 2027 or 2028. Strong communication skills, with an open and professional style, to effectively address customer and colleague needs. Team player who is adaptable, proactive, and eager to learn in a fast-paced, international environment. Excellent organizational skills and ability to handle a variety of admin and support tasks efficiently. Customer-oriented mindset with perseverance, curiosity, and a passion for meaningful innovation and lifelong learning. Willingness to work closely with diverse international teams and support consultants. Proficiency in English. Availability to work 4-5 days a week, including weekends, for an internship duration of 6 to 18 months.

Where you belong:   CISE aims to develop a seamless, integrated support framework for front line customer support and incident escalation management, eliminating overlaps and ensuring consistent, high-quality service for our customers.    The Vision -   Create a seamless, unified customer support experience when contacting Mission Control Center (MCC) as SAP’s frontline support and first escalation level. Streamline workflows and leverage AI automation to improve efficiency whilst offering enhanced employee growth and development. Ultimately, transform the support experience, ensuring customers feel valued and well-served throughout their interaction with SAP and MCC.    #SAPNextGen   Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.   We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to