Vice President of Technology Operations

GENERAL PURPOSE AND SCOPE OF POSITION: Under the direction of the Senior Vice President & Chief Information Officer, the Vice President of Technology Operations provides executive leadership for the College’s enterprise technology operations across a statewide, multi-campus environment. This role strengthens the reliability, security, and responsiveness of core technology services while continuously advancing modernization, innovation, resilience, and enterprise capability across the College. The VP shapes and executes operational strategy, governance, technical roadmaps, and service delivery for infrastructure, network, integration, shared services, and application support in ways that support campus operations, student success, workforce readiness, academic innovation, and service excellence. This position is intended for a forward-thinking technology leader who can balance operational excellence with continuous innovation, helping the College anticipate emerging needs, simplify complexity, and move the organization forward with disciplined execution.

Strategic and Technology Leadership Provide executive leadership for the College’s core technology operations across infrastructure, network, integration, shared services, and application support, ensuring priorities, standards, investments, and execution advance campus success and align with the overall technology strategy. Build a culture of innovation, operational discipline, and continuous improvement, encouraging teams to challenge legacy practices, adopt better tools and service models, and translate emerging technologies into practical improvements for students, employees, and campuses. Shape and execute the operational and technical roadmap needed to modernize proactively, reduce risk, strengthen resilience, support institutional growth, and enable emerging capabilities such as automation, advanced analytics, and responsible AI across the College. Enterprise Architecture and Technical Direction Maintain an enterprise architecture perspective, ensuring major systems, integrations, platforms, and infrastructure decisions fit together coherently across a complex, multi-campus environment. Establish and uphold technical standards, architectural guardrails, and integration principles that guide how technology solutions are designed, selected, implemented, and supported. Anticipate future technology needs while managing current dependencies, lifecycle risks, technical debt, and operational complexity. Ensure technology decisions preserve flexibility, interoperability, and long-term institutional choice, avoiding unnecessary dependency on any single vendor, platform, or solution approach. Governance and Investment Discipline Apply disciplined build-versus-buy analysis to major technology decisions, considering total cost of ownership, scalability, maintainability, security, user experience, and organizational capacity. Partner with the CIO, PMO, security officer, and business leaders to align portfolio priorities with available operational capacity, delivery risk, and institutional value. Evaluate vendor proposals, solution options, and cost models rigorously, bringing forward recommendations that are well-supported, innovative, sustainable, and aligned to institutional need. Evaluate options with attention to sustainability, interoperability, exit strategy, and the risk of vendor or technology lock-in. Service Delivery and Reliability Ensure reliable, secure, and responsive technology service delivery statewide, including core infrastructure, network connectivity, integrations, shared services, and enterprise applications that support campus success, student success, and effective daily operations. Establish campus support routines with clear escalation paths, consistent service expectations, timely access to technology operations expertise, and the operational support needed to advance campus success. Define and manage service expectations,