Program Delivery Coordinator – Amazon Meetings and Events

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    What this job involves: As the Program Delivery Coordinator – Amazon Meetings and Events, you will work closely with internal vendors and key stakeholders to facilitate and support local Amazon events taking place in key buildings within Amazon corporate offices. At JLL, we have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. Amazon is a fast-paced, demanding corporate environment, and JLL is here to provide professional service excellence while you respond to customer requests and inquiries to ensure on-site events are executed smoothly and professionally. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility, which is why we're committed to our purpose to shape the future of real estate for a better world. You will be responsible for the coordination of resources to ensure spaces are cleaned, set, and ready for events while being committed to event-related projects such as documenting trends, recognizing opportunities for process efficiencies, and improving policies and procedures related to internal events and spaces. We're using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics, and excellence are also fundamental to everything we do, and we're honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future, and we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together. What your day-to-day will look like: Process event requests and correspond with Amazon customers, ensuring timely and accurate communication throughout the event lifecycle Coordinate and lead planning and walkthrough meetings with customers and vendor partners, serving as the primary point of contact for event logistics Disseminate information to large audiences, including alerting building occupants and vendors of event-related impacts to ensure awareness and smooth operations Provide on-site coverage and troubleshooting during high-impact events to ensure successful event operations and immediate resolution of issues Organize and compile event data metrics, tracking performance and identifying trends that inform continuous improvement Create and maintain standardized event documents including templates, checklists, and procedural guides that support consistency and efficiency Respond to and act on customer feedback, implementing improvements based on insights and maintaining high satisfaction levels Create and update documents to track metrics, clarify procedures, provide information, organize team tasks, and address needs as they arise Support and maintain good inter-vendor communications between Facilities, Catering, AV, Reception, Janitorial, and Engineering as requested to ensure seamless coordination Assist in the planning and hosting of occasional GREF-related events as needed, supporting broader organizational initiatives Perform