Consultant, Business Operations

Summary: The vision of Enterprise Services is to deliver services that are simpler, better, and faster. This role is member of the Enterprise Services (“ES”) Strategy & Operations team, focused on execution, coordination, and continuous improvement. The Business Operations Consultant is responsible for supporting the design, build, implementation, and continuous improvement of intelligent automation solutions across Enterprise Services, in close partnership with the Digital Organization. The Consultant maintains an end-to-end operational perspective across ES initiatives, including supporting documentation, use cases, performance metrics, adoption insights, risks, compliance considerations, costs tracking, and value realization. The Consultant will work collaboratively with business and technology partners and support delivery of products aligned with enterprise priorities. The role is primarily execution-focused and supports outcomes across two areas as follows: 80% – Execute and support the build, configuration, testing, implementation, adoption, and continuous improvement of products and solutions aligned to the highest priorities of the Company 20% – Support product planning, prioritization, and implementation activities through coordination, analysis, and facilitation Key Responsibilities: Support Implementation of high-priority products and solutions: Assist in translating enterprise and functional strategies into well-defined product requirements and scalable solutions that deliver measurable business outcomes. Perform hands-on implementation activities including use case development, requirements definition, solution configuration, prototyping, testing, validation, deployment readiness, and iterative improvement in partnership with business and technology teams. Support delivery on compressed timelines through clear problem definition, rapid iteration, disciplined testing, documentation of success measures, and coordination of execution accountability. Monitor solution performance and gather user feedback to inform recommendations for enhancements, optimization opportunities, and next generation capability development. Support product planning and Implementation: Contribute to the development and maintenance of a playbook outlining key requirements and best practices for implementing products in TCCC environment, and support efforts to streamline and reduce delivery timelines. Support enterprise product planning cycles by gathering inputs, performing analysis, and coordinating across business and technology stakeholders to inform an integrated roadmap. Provide analytical support for portfolio prioritization by assessing initiatives against defined criteria such as strategic alignment, value potential, risk, complexity, and resource requirements; surface insights to inform leadership decision-making. Track execution progress, milestones, dependencies, and outcomes; identifying risks, issues, and decision points and escalate appropriately to project and business owners.

Requirements: Required : Bachelor’s degree in information systems, Computer Science, Data Science, Engineering, or equivalent advanced degree Preferred : Master’s degree preferred. Additional certifications or coursework in AI, machine learning, product management, or technology management. Qualifications & Requirements: At least 1 -3 years of relevant experience in business operations, technology operations, digital transformation, program management, or analytics environments. Experience supporting technology, digital, or emerging technology teams to operationalize complex solutions. Demonstrated curiosity and interest in intelligent automation, with the adaptability to learn new platforms and continuously refine solutions that improve business outcomes. Strong analytical, problem-solving, and influencing skills, with the ability to translate complex or technical information into clear business insights.