Front Desk Agent

We are hiring a Front Desk Agent Are you passionate about creating exceptional guest experiences? Join the team at Hyatt Place Columbia/Harbison , where hospitality, teamwork, and guest satisfaction are our top priorities. As a Front Desk Agent, you will be the first point of contact for our guests and play a key role in creating a welcoming and memorable stay. We are looking for energetic, professional individuals who enjoy working with people and thrive in a fast-paced environment. Why You'll Love Working With Us At Hyatt Place Columbia/Harbison, we value our team members and foster a culture of respect, support, and professional growth. Your contributions matter, and your dedication helps create outstanding experiences for every guest.

Key Responsibilities Welcome guests warmly and create a positive first impression. Process guest check-ins and check-outs accurately and efficiently. Manage reservations and room availability. Experience with Opera PMS is a plus. Handle guest inquiries, room requests, and provide local information. Answer and direct phone calls professionally. Process payments, credit card transactions, and guest folios. Review daily reports and identify billing discrepancies. Prepare folios for departing guests. Maintain the appearance and cleanliness of the lobby area. Assist with breakfast service when needed. Follow all hotel policies and emergency procedures to ensure guest safety.

Qualifications Previous hotel front desk experience preferred. Experience with hotel reservation and property management systems is a plus. Strong customer service and communication skills. Professional phone etiquette. Ability to resolve guest concerns quickly and effectively. Strong attention to detail and organizational skills. Ability to remain calm, positive, and professional in a fast-paced environment.

Join Our Team At Hyatt Place Columbia/Harbison, we believe our associates are the foundation of our success. We foster a supportive, respectful workplace where team members are valued, recognized, and encouraged to grow. If you are a self-motivated individual who thrives in a fast-paced environment and enjoys working independently while delivering exceptional customer service, we would love to meet you.

Source: Hospitality Online