Solution Architect/Senior Solution Architect- Marketing Cloud Next

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

OVERVIEW The Solution Architect — Marketing Cloud Next is the primary client-facing technical authority for migrations from legacy marketing automation platforms — Eloqua, Marketo, HubSpot, Pardot, legacy Salesforce Marketing Cloud Classic — to Salesforce Marketing Cloud Next and Salesforce Data Cloud. This role sits at the intersection of marketing strategy and technical platform design: owning the end-to-end solution blueprint, leading functional discovery workshops, translating complex marketing business requirements into a Salesforce MCN solution architecture, and governing the functional quality of deliverables across the migration wave. Solution Architect owns the solution strategy, functional design and client relationship — ensuring the migrated platform delivers the business outcomes the client's marketing operations, CRM and digital teams need, while the Technical Architect delivers the technical implementation. Together with the Data Cloud Architect, the SA ensures migrated subscriber data, consent records and journey logic land in a well-governed, AI-ready, unified customer platform that sets the client up for Agentforce personalisation and Data Cloud activation post go-live.

Lead end-to-end functional discovery — running structured workshops with client marketing operations, CRM, data, compliance and digital teams to capture current-state platform capabilities, subscriber data architecture, journey complexity, consent model and integration dependencies across all legacy marketing platforms. Own the solution blueprint — designing the Marketing Cloud Next target architecture, including Email Studio, Journey Builder, Automation Studio, Content Builder, Mobile Studio and Data Cloud integration design, translating legacy platform features into MCN-native equivalents and identifying where custom development is required. Author the migration approach document — defining the phased migration strategy, wave sequencing, subscriber migration methodology, journey migration priority framework, legacy platform deprecation schedule and business cutover approach with go/no-go criteria. Design the subscriber data migration strategy — at the functional level: defining which subscriber segments migrate, the business rules governing data transformation, suppression list governance, consent record mapping requirements and the subscriber validation criteria the business will use to sign off each data wave. Own the consent and compliance architecture — mapping legacy consent records, preference data and suppression lists to Marketing Cloud Next consent model and Data Cloud consent API, ensuring GDPR, CAN-SPAM, CASL and POPI obligations are met in the migrated platform from day one. Design the journey migration blueprint — inventorying and assessing all legacy journeys, drip campaigns and triggered sends; prioritising for migration, rebuild or retirement; mapping legacy automation logic to Journey Builder native capabilities; and defining the functional acceptance criteria for each migrated journey. Lead Data Cloud integration design — defining the unified customer profile