Senior Manager, Associate Relations

Voyager (94001), India, Bangalore, Karnātaka Senior Manager, Associate Relations At Capital One, we think big and do bigger things. We were the first company to develop and offer mass customization and personalization of credit card, auto loans and other financial services products, and we have been innovating relentlessly ever since. Today, we are a progressive financial services powerhouse spanning Credit Cards, Auto Loans, Savings, and Commercial Banking and at the same time a high-tech company, a scientific laboratory, and a well-recognized brand all in one. We are a passionate and entrepreneurial team with heart – a team that embraces bold ideas, fosters collaboration, and delivers world-class products and services impacting over 65 million customer accounts. Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other. Our goal is simple – bring ingenuity, simplicity and humanity to an industry ripe for change. At Capital One India, we solve fundamental business problems at scale using advanced analytics, data science and machine learning. We specialize in deriving valuable insights about various aspects of the business - including product and process design, consumer behavior, regulatory and credit risk, and much more - from large volumes of data to build cutting edge patentable products at an industrial scale. Looking for a role that offers a wide breadth of involvement? Enjoy consulting with the business to assist in problem solving? Human Resources is looking for someone who is motivated and willing to take on new opportunities.  The Sr Manager, Associate Relations provides consultation to internal associates on HR policies and may resolve formal employment complaints. Typically looked to as a subject matter expert to help resolve problems.  Responsibilities : Investigate and resolve manager and associate issues  Resolve manager and associate issues by acting as a coach and providing guidance  Help people leaders associates, and business leaders reconcile conflicts and disputes  Ensure all associates have an objective and knowledgeable resource at their disposal to work through challenging employment, performance and policy issues  Partner with other departments such as Legal, Benefits, Office of Corporate Investigations and Security Operations to ensure legal and regulatory compliance while identifying solutions  Investigate and resolve formal employment complaints including harassment, discrimination,wrongful termination, etc.  Review departmental case data to identify trends and recommend action plans for business units to implement  Partner with the line of business HR Business Partners to enhance people leader capabilities  Review policies and procedures that support the associate experience  Act as role model and champion for Capital One values  Participate in internal projects that improve processes that require partnership with crossfunctional teams and integrative problem-solving skills  Knowledge of employment law and employment practices  Lead, motivate and develop a team of Associate Relations Consultants Examine data at the department, line of business, and division level to identify trends and recommend action plans for business units to implement Serve as a point of escalation for investigations into formal employment complaints including harassment, discrimination, wrongful termination, etc.

MBA or Master’s Degree or PGDM Full-time At least 12 years of client management experience At least 5 years of experience as a Human Resources Business Partner At least 1 year of experience leading project teams Preferred Qualifications: Knowledge of employment law and practices 10+ years of experience working in a team environment and collaborating with multiple stakeholders 13+ years of Human Resources experience, with a focus on employee relations We