Manager-Business Systems & Transformation(CRM & EDI Technology,12+ Years,Bangalore)

Location: IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

 Position Role Type: Hybrid Manager – CRM & EDI Technology About RTX At RTX, 185,000+ people are united by purpose and inspired to solve some of the world’s most complex challenges. Through our market-leading businesses, world-class operations, and continued investment in technology and innovation, we push the boundaries of what is possible and create solutions that connect and protect our world. About Collins Aerospace Collins Aerospace , an RTX business, is a global leader in technologically advanced aerospace and defense solutions. Our teams combine deep technical expertise, innovation, and collaboration to deliver solutions that help shape the future of aerospace. Join us to work with global technology teams and make an impact on enterprise-wide digital transformation.

We are looking for an experienced Manager – CRM & EDI Technology to lead a high-performing team responsible for Salesforce, Icertis, EDI, and enterprise integration capabilities . This role will provide technology strategy, people leadership, delivery oversight, stakeholder management, and capability development across the CRM and EDI portfolio. The ideal candidate will bring strong experience in enterprise technology leadership, CRM, EDI, digital transformation, and team management , along with a passion for innovation, automation, and emerging technologies such as AI and GenAI .

Lead, mentor, and develop a 15+ member team across Salesforce, Icertis, EDI, and related technology capabilities. Own and execute the CRM & EDI technology strategy and roadmap aligned with business and enterprise priorities. Provide strategic leadership across technology delivery, operations, governance, risks, and dependencies. Partner with business leaders and stakeholders to understand needs and deliver scalable technology solutions. Drive continuous improvement through automation, standardization, simplification, and process optimization . Identify opportunities to leverage AI, GenAI, and intelligent automation to improve business value and operational efficiency. Establish strong governance around technology roadmap, delivery performance, risks, and priorities. Build a high-performing team through coaching, mentoring, collaboration, and capability development . Drive innovation and modern technology practices across the CRM and EDI portfolio. Communicate effectively with senior leadership and global stakeholders.

Gain exposure to enterprise-scale CRM and EDI transformation within a global aerospace organization. Develop deeper expertise across Salesforce, Icertis, EDI, and enterprise integration platforms . Work closely with senior business and technology leaders on strategic initiatives. Build expertise in AI, GenAI, automation, and digital transformation . Strengthen leadership, governance, stakeholder management, and technology strategy capabilities. Gain experience managing global technology portfolios and high-performing teams.

You Must Have 10+ years of relevant experience in CRM, EDI, enterprise technology, digital transformation, or related areas. Bachelor's degree in Engineering, Technology, Computer Science, or a related discipline . Proven experience leading and developing large technical teams in a global environment . Strong understanding of CRM platforms, preferably Salesforce , and enterprise EDI/integration capabilities. Strong experience in people management, technology delivery, and stakeholder management . Demonstrated ability to develop and execute technology strategies and roadmaps . Strong communication, collaboration, problem-solving, and leadership skills. Experience driving automation, innovation, and continuous improvement initiatives.

We Prefer Experience with Icertis or