Sr. Technical Representative, IT Operations (TCF)

Job Title: Sr. Technical Representative, IT Operations (TCF) Job Description Backfill position replacement of Reuben Allauigan, SR. Technical Representative who has been promoted last July 21, 2024. Last Pay :  P 31,344.84 No. of Years with IT:  4 years 3 months 23 day(s) No. of Years with CNX: 4 year(s), 3 month(s), 23 day(s) Result of Resource Manager Skillset search This position is highly critical to complete the IT staffing requirement for Shaw site to support the ongoing site expansion and growth of existing programs. resource will support seven accounts with 3,140 seats and serve as the backup POC for PH compliance initiatives, including Cortex, CrowdStrike, N1 and N2 Patching. Filling this role promptly is essential to maintain site support coverage, ensure timely project delivery, meet security and audit compliance requirements, and manage ticket volumes effectively. Delays in hiring may lead to operational disruptions, increased workload on existing staff, and higher overtime requirements. Also will support sister site like mega mall. This position is critical in ensuring day-to-day production support, enabling seat capacity expansion initiatives, supporting ongoing ramp-ups, and facilitating the implementation of new lines of business. The backfill is necessary to maintain balanced onsite IT support coverage, minimizing impacts to advisor productivity, issue resolution times, and overall business operations. Shaw requires one (1) Technical Representative, IT Operations (TCF) (T11) backfill to provide dedicated onsite IT Operations support for the Shaw site. Shaw B&M seats Intuit – 1353 Globe – 133 Activant – 20 BiLL – 380 Klaviyo – 82 USC – 65 SiriusXM – 435 Atome – 26 Total Active Desktop – 2553 First Level Support - 3 CNX Servers First level Networking and Voice equipment support BU support of full 24/7 operations schedule - 2 Major accounts with Multiple LOBs onsite (Intuit and Anthem) Shaw will have the following floors included for support: 2nd and ground floor Impact if hiring is delayed or not filled Emergency Issues would require Engineers to render extended working hours. Any Planned CRQ as well needs an engineer from post noon shift to come into shift early, thereby working extended hours. Impacts ticket SLA negatively Security Compliance (MS Patches, Crowdstrike, Cortex, Bigfix, Server Data Backup) is at risk Delay in Operations Support and Management WAH Hardware Deployment WAH Hardware Support Site Asset Inventory Location: PHL Mandaluyong City - Shaw Language Requirements: Time Type: Full time