Front Line Manager - F&A - I2C 4B

Front Line Manager - F&A - I2C Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description - Balance Cash related to collections and dispute management, implement & enforce to strategy.

Interaction with end customers via Calls and Emails for collecting past due amount.

Meeting collections numbers/targets (monthly/ quarterly/ yearly)

Customer and Country/Regional Stakeholder Relationship Management through e-mail and conference calls.

Dispute Balancing related to invoice, cash and collection issues.

Lead and participate in conference calls with Country / Regional Financial Managers.

Participate in governance meetings at country / region level.

People management: ensure team members are meeting the deliverables and keep them motivated.

Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects)

Timely and effective communication with internal departments for issue resolution

Should have understanding on all outcome-based reports, should be able to drive daily and weekly cash and Collections target.

Person should have good understanding on some key critical metrics like Days to Collect, collection efficiency, Un- allocated cash and Un- applied cash.

Control and support all specialists in respective functions.

Analyse different processes KPI’s from Customer Relationship Management system or provided by Process Control to guarantee SLA’s or propose process improvements,

Analyze performance of the team members to ensure that all necessary tasks are completed in accordance with specifications and deadlines.

Drive people related agenda (target settings, appraisal process, building talents)

Ensure proper backup structure and succession planning.

Training and development of the team

Leading the agenda of issue solving and monthly meetings

Review escalation tickets, assisting the team when either they cannot fulfil SLA’s or have any problem.

Participate in governance meetings at country / region level. Qualifications - Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance Certifications - ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained, Microsoft Excel Certification - Normandale Community CollegeNormandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP Required Skills - Accounting, Accounts Receivable (AR), Accounts Receivable Collection,