Facility Coordinator

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overview   We are seeking a dynamic Facilities Coordinator to serve as the primary liaison for facility operations, tenant relations, and workplace management. This role combines property management expertise with exceptional customer service to ensure seamless facility operations while representing JLL and our clients with professionalism and excellence in the local business community.

Property & Tenant Management  Act as primary point of contact for all tenant inquiries, requests, and escalations  Build and maintain strong relationships with tenants and landlords where applicable  Ensure compliance with lease terms and legal requirements across the portfolio  Coordinate service visits with property management representatives and approved vendors  Drive high standards and consistency in lease requirement management  Monitor tenant satisfaction and proactively address concerns  Workplace Operations  Provide exceptional hospitality and support for guests, visitors, and employees  Resolve facility-related issues including janitorial services, conference room management, workstation support, and interior/exterior furnishings and equipment  Coordinate and schedule maintenance activities to meet defined Service Level Agreements (SLAs)  Collaborate with internal departments (IT, Security, Kitchen, Real Estate) to ensure high-quality project completion  Ensure facility compliance with local building, health, safety, and fire codes  Develop and implement operational procedures and standard operating practices  Identify and present monthly cost-saving opportunities and operational improvements  Vendor & Contract Management  Manage facility contracts as the client's designated managing agent  Coordinate vendor discussions regarding goal setting, performance criteria, and reviews  Maintain strong relationships with suppliers and service providers  Monitor service delivery quality and contractor performance  Administrative & Event Support  Coordinate special events for clients and JLL initiatives  Handle mail services including pickup, delivery, postage preparation, and courier coordination  Support various administrative tasks to ensure smooth daily operations  Assist with workplace technology integration and facility improvements  Client Relations & Business Development  Represent JLL and clients professionally in the local and regional business community  Promote JLL's reputation and capabilities to prospective tenants and clients  Lead efforts to monitor and enhance customer satisfaction  Serve as brand ambassador for facility management excellence  Experience & Education   Minimum 2 years of experience in facilities management, property management, or related field  Demonstrated experience in customer service and relationship management  Background in vendor management and contract coordination preferred  Technical Skills   Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)  Experience with facility management systems and technologies  Interest in continuous improvement and emerging workplace technologies  Core Competencies   Excellent interpersonal, communication, and organizational abilities  Outstanding customer service orientation with problem-solving mindset  Strong multitasking capabilities with ability to work independently  Professional demeanor with excellent