Forward Deployed Engineer, Professional Services

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Location - Lisbon, Portugal

As a Forward Deployed Engineer (FDE) at Cloudflare, you will serve as a senior technical expert and advisor for our most strategic and complex customers. This role balances deep technical expertise with hands-on, onsite engagement, where you will architect solutions, optimize performance, and drive business success by helping customers maximize the value of Cloudflare’s platform. You will collaborate cross-functionally with Sales, Support, Product, and Engineering to advocate for customer needs and influence our product roadmap. We are looking for a seasoned technologist who thrives on solving real-world challenges and acting as a trusted advisor within our customers' unique environments.

Role Responsibilities

• Serve as a trusted advisor to key enterprise customers, providing strategic recommendations and technical insights to drive success with Cloudflare’s solutions, specifically Workers and Workers AI platforms.

• Lead architectural discussions, design sessions, and solution reviews to ensure the optimal application of Cloudflare’s offerings in customer environments.

• Diagnose complex technical issues and deliver effective, strategic solutions in close collaboration with support and product teams.

• Manage and navigate complex configurations, utilizing Infrastructure as Code (Terraform) to ensure operational stability for customers.

• Partner with Sales, Customer Success, Support, Partners, Product Management, and Engineering to ensure customer insights directly influence the product roadmap and enhance the overall experience.

• Advise customers on industry best practices for security, network optimization, scalability, and performance tuning tailored to their specific operational needs.

• Stay current with industry trends and evolving Cloudflare solutions to provide forward-thinking guidance and configuration enhancements.

Role Requirements (Must-Have Skills)

• In Depth Experience in a technical customer-facing role such as Solutions Architect or Technical Account Manager, ideally within cloud networking, security, or web infrastructure.

• Extensive knowledge of