BEC Assistant 1 1

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity You’ll join our Administrative & Workplace Services (AWS) team, helping to support the important business enablement functions that keep our organization running strong. As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.  The Business Enablement Centre (BEC) Administrative Assistant is a trusted advisor to our client-serving Managers and Senior Managers across Canada.  You are a driven administrative professional who is solution-oriented and responsible for supporting customer requests through our national queue. Your key responsibilities As a BEC Administrative Assistant, you are an active member of BEC supporting customer requests through our national queue while working in tandem with your colleagues to understand and anticipate customer’s needs and exceed expectations. Your key responsibilities include: Customer support:  •    Engagement support: In-depth knowledge to support the client engagement management process, including tracking and reporting time and expenses as needed •    Financial management support: Pivotal role with the engagement teams to provide reports and manage the billing process •    Document preparation and management: Use EY branding standards to create and format documents/presentations •    Travel arrangements: Provide travel options, book air and ground travel using our online system, as well as associated logistics •    Meeting and event coordination including technology and catering where required Overtime required as needed. Skills and attributes for success  •    Committed to contributing to a strong team culture to ensure success •    Ability to effectively meet customer needs, taking responsibility for customer satisfaction •    Ability to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment •    Ability to work in a fast-paced, team environment and under pressure of deadlines •    Excellent written and verbal communication skills •    Effective time management and organizational skills •    Develop and maintain relationships to efficiently leverage expertise •    Sound judgement regarding confidential and sensitive matters •    Proven ability to meet multiple and/or unexpected deadlines in a demanding environment •    Embraces change  •    Motivated and driven to continuously improve by learning new skills •    Ability to harness emerging technologies, including AI, to drive process improvements, enhance efficiency, and enable smarter collaboration, with a strong understanding of AI concepts and enthusiasm for applying them to optimise workflows and inform decision-making. To qualify for the role, you must have  •    Post secondary education and/or equivalent relevant experience  •    Proficiency in Word, Excel and PowerPoint, with proven ability to learn customized software/tools •    This role involves interaction with clients operating nationally and globally where fluency in English is required.  Ideally, you’ll also have •    General understanding of financial principles as they relate to the billing of chargeable time •    Professional services firm experience •    Familiarity with AI tools This job posting relates to an existing vacancy within our organization. What we offer you We offer a competitive compensation package where you’ll be rewarded based on