CRES Market Coordinator

Job Posting End Date 10-27-2026 Please note the job posting will close on the day before the posting end date.

The CRES Market Coordinator serves as the primary support resource for Competitive Retail Electric Suppliers (CRES) operating within the Ohio energy market. This role is responsible for researching, analyzing, and resolving supplier issues related to customer enrollments, usage, billing, payments, and Electronic Data Interchange (EDI) transactions. The position works closely with suppliers, internal business units, regulatory agencies, and IT teams to ensure accurate customer account maintenance, compliance with CRES and regulatory requirements, and timely resolution of market-related issues. The CRES Market Coordinator also supports government aggregation activities, supplier payment processing, audit compliance, reporting and analysis, and system enhancement initiatives while fostering strong relationships with both internal stakeholders and external market participants. Knowledge of AEP's Customer Information System (MACSS), strong analytical skills, and proficiency with Microsoft Office applications are essential for success in this role.

The CRES Market Coordinator serves as the primary support contact for Competitive Retail Electric Service (CRES) providers in the Ohio market.     Essential Job Functions and Tasks: Evaluate and resolve CRES provider inquiries and operational issues through direct corrective action or collaboration with internal AEP stakeholders to facilitate timely and effective resolution. Manage the investigation and resolution of provider issues pertaining to enrollments, drops, usage, and customer data through the analysis of EDI transactions and the application of data from AEP’s Marketing, Accounting and Customer Services System (MACSS) and AEP Clearinghouse (AEPCH). Oversee the integrity of customer account data by ensuring correct choice billing tariff and generation provider assignments, while maintaining compliance with CRES rules and supporting accurate customer billing. Maintain effective partnerships with cross-functional AEP departments and operating company personnel to ensure the timely and successful resolution of issues. Maintain trusted working relationships with market participants in Ohio, Michigan, and Virginia to facilitate efficient and effective issue resolution. Communicating with external/internal customers professionally by being clear, respectful, timely, and solution-oriented in all interactions. Manage the investigation and resolution of customer complaints filed with the Public Utilities Commission of Ohio (PUCO), ensuring timely response and compliance with regulatory requirements. Support Government Aggregation programs by fulfilling requests for updated premises lists and collaborating with the Geographic Information System (GIS) team to validate and maintain premise mapping accuracy. Collaborate with IT partners on regulatory-mandated projects and approved system enhancement initiatives, including business requirements gathering, user acceptance testing (UAT), and production implementation support. Review, analyze, and reconcile daily and weekly revenue-related reports to ensure timely completion, financial accuracy, and adherence to Sarbanes-Oxley (SOX) compliance standards. Oversee the daily review and routing of supplier payments, including the preparation of transaction summaries and justifications for high-dollar payments requiring leadership approval through PeopleSoft Financials.

Exhibit a high level of proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Teams, to support communication, analysis, reporting, and collaboration activities. Ability to run queries and experience reading/writing SQL is a plus.   Experience utilizing AEP’s Customer Information System (MACSS) to support customer, billing, and operational processes is preferred. Working knowledge of