Commercial Support Specialist | Cruise & Energy Transition

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.   Commercial Support Specialist | Cruise & Energy Transition Location: San José, Costa Rica About World Fuel At World Fuel, we power global transportation through innovative energy, fuel, and logistics solutions. Our Cruise & Energy Transition team supports some of the world's leading cruise operators, delivering exceptional service and commercial support across a global network.

We are seeking a highly organized and customer-focused Sales Support Specialist III to support our global Cruise & Energy Transition business from our San José office. In this role, you will serve as a key liaison between Commercial, Finance, Operations, Supply, Compliance, and customer teams to ensure the accurate and timely execution of commercial support activities. You will help manage customer onboarding, contract administration, invoicing, payment follow-up, reporting, and issue resolution while supporting some of the world's largest cruise customers. This is an excellent opportunity for someone who enjoys solving problems, working across multiple teams, and supporting international commercial operations in a fast-paced environment.

Commercial Support & Customer Coordination Support the Cruise & Energy Transition commercial team in managing a global portfolio of strategic customer accounts. Coordinate activities between Commercial, Operations, Finance, Credit, Supply, Customer Service, and Compliance teams to support customer commitments and service levels. Assist with the administration of customer contracts and purchase order instructions. Support growth initiatives by helping onboard new customers and supporting expanding customer requirements. Ensure customer requests, action items, and commercial commitments are tracked and completed. Billing, Invoicing & Payment Support Serve as a primary contact for billing-related inquiries and payment follow-up activities. Monitor customer payment status and communicate directly with customer purchasing and finance contacts regarding outstanding items. Coordinate invoice corrections, amendments, and resubmissions as required. Investigate and help resolve customer billing discrepancies. Partner with Finance and Commercial teams to ensure timely invoicing and cash collection activities. Contract & Pricing Administration Maintain future delivery schedules and purchase order instructions. Review contract pricing and commercial information for accuracy. Identify potential billing, pricing, or margin discrepancies and coordinate appropriate resolution. Support internal recovery processes related to pricing and margin variances. Maintain organized and accurate commercial records and contract documentation. Customer Onboarding & Compliance Coordinate new customer onboarding activities from initiation through commercial readiness. Manage documentation requirements including NDAs, customer forms, corporate documents, and KYC requirements. Partner with Compliance and KYC teams to ensure onboarding activities are completed accurately and efficiently. Coordinate setup and maintenance of customer billing and commercial platforms. Reporting & Performance Tracking Prepare and distribute contract utilization and performance reports. Monitor contract volumes and identify utilization trends or potential risks. Support customer business reviews through reporting and administrative coordination. Maintain sales support dashboards, trackers, and reporting tools. Assist with identifying process improvement opportunities