Data Scientist - San Juan, PR

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Summary This Data Scientist role is intended to add dedicated hands-on capacity to support advanced AI development for War Room analytics, with a focus on building and operationalizing analytics and AI capabilities for critical operational events. The role will help enable faster issue detection, deeper root cause insight, and more actionable executive-level visibility by translating complex operational signals into scalable, usable intelligence for business and technology stakeholders. This work requires solid technical execution across data, analytics, machine learning, and applied AI, along with the ability to develop analytical workflows, AI-enabled insights, and executive-ready outputs that improve situational awareness and response effectiveness during operational scenarios Primary Responsibilities: War Room Analytics & AI Solution Support Support the design, development, and implementation of advanced analytics and AI capabilities for War Room analytics and operational event management Analyze operational signals, incident trends, business impacts, and technology indicators to support faster issue detection and escalation awareness Apply machine learning, natural language processing, and AI techniques to support anomaly detection, signal classification, summarization, and insight generation use cases Partner with operations, business, analytics, data engineering, and technology stakeholders to convert War Room needs into scalable analytical solutions Document analytical approaches, assumptions, AI outputs, and operational insights in a clear and consumable format for business and technology audiences Data Science & Model Development Develop, test, and validate analytical models and AI-enabled outputs that support issue detection, root cause analysis, operational prioritization, and executive visibility Prepare, clean, explore, and transform structured and unstructured data from operational, technology, business, and event-management sources Use statistical analysis, machine learning, and data visualization techniques to convert complex operational signals into actionable intelligence Build reusable code, analytical workflows, model evaluation routines, and automation assets using Python and related analytics libraries Monitor model and workflow outputs to support continuous improvement, response accuracy, and operational usefulness Generative AI & Intelligent Automation Support development of Generative AI solutions for operational event summarization, root cause insight generation, executive brief creation, and War Room intelligence workflows Assist in building AI-enabled workflows that reduce manual analysis effort and improve the speed and consistency of operational event response Apply prompt engineering, retrieval-based approaches, and model evaluation techniques to create reliable and explainable AI outputs Follow responsible AI, data privacy, model governance, and documentation standards while developing analytics and AI solutions Technical Delivery & Collaboration Contribute to the development of scalable data science solutions, analytical pipelines, and AI-enabled capabilities Work with data engineering teams to access, validate, and integrate data required for analytics and model development Support testing, troubleshooting, optimization, and production readiness of analytics and AI solutions Participate in Agile delivery