Analyst II, Production Support

SITE RELIABILITY & CLOUD ENGINEER Production Engineering | Pune, India ROLE PURPOSE Engineer reliable, secure and scalable cloud services by combining production operations with software engineering, automation, observability and cloud platform expertise. The role owns service reliability outcomes across the application lifecycle and partners with development, infrastructure, security and support teams to prevent incidents, reduce toil and improve customer experience.

Overview We are seeking an experienced Site Reliability and Cloud Engineer with strong hands-on expertise in AWS and/or Microsoft Azure. The successful candidate will design, deploy, operate and continuously improve production services, with a focus on availability, performance, resilience, security and operational efficiency. This is an engineering-led production role. The engineer will use automation, infrastructure as code, telemetry and disciplined incident/problem management to create sustainable services, accelerate safe change and reduce manual operational effort.

Own the reliability, availability, performance and operational readiness of cloud-hosted applications and platform services. Define and maintain service level indicators (SLIs), service level objectives (SLOs), availability targets and actionable service-health dashboards. Build monitoring and alerting around customer-impacting symptoms, golden signals and service dependencies; reduce alert noise and improve diagnostic quality. Automate repeatable operational work, remediation, deployments, configuration, evidence collection and environment validation using code and pipelines. Design, build and maintain cloud infrastructure using infrastructure as code, reusable modules, policy guardrails and secure engineering standards. Participate in incident response and on-call support, including rapid triage, stabilisation, technical escalation and clear stakeholder communication. Lead or contribute to blameless post-incident reviews; identify root causes, track corrective actions and engineer controls that prevent recurrence. Partner with application engineering teams on architecture, capacity planning, performance engineering, release readiness and production operability. Improve deployment safety through CI/CD controls, automated testing, progressive validation, rollback strategies and change-risk reduction. Engineer resilience through high-availability patterns, backup and restore validation, disaster-recovery runbooks, failover testing and dependency mapping. Manage production risks including vulnerabilities, patching, certificates, secrets, access controls, audit evidence and cloud security findings. Create and maintain runbooks, standard operating procedures, architecture records and operational knowledge that support consistent 24x7 service delivery. Analyse operational data and trends to reduce mean time to detect and restore service, eliminate recurring failure modes and improve capacity and cost efficiency. Mentor support and engineering colleagues in SRE practices, automation, observability, troubleshooting and operational ownership. Required Skills and Experience Three or more years of experience in cloud engineering, production engineering, DevOps, platform engineering or Site Reliability Engineering. Hands-on experience operating production workloads on AWS and/or Microsoft Azure, including compute, networking, identity, storage, managed databases and monitoring services. Strong Linux/UNIX administration and troubleshooting skills; working knowledge of Windows Server is beneficial. Practical experience with Kubernetes and containers, including EKS and/or AKS, Docker, deployment troubleshooting and workload reliability. Infrastructure-as-code experience using Terraform; ability to build reusable, governed and maintainable modules. CI/CD experience with tools such as Harness, Azure DevOps, GitHub Actions, Jenkins or equivalent, including deployment and rollback