Assistant Manager

Grade: 056 Department: Campus Services - Harvard Dining & Hospitality FLSA Status: Exempt Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join Harvard University Central Administration? Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Under the direction of the Senior General Manager, this role provides operational support and oversight to ensure the smooth running of Harvard Kennedy School (HUDS) operations. The position assists all in maintaining efficient business practices while delivering exceptional customer satisfaction to students, faculty, university clients, and guests. **This is a term position ending on 9/27/2027** Job-Specific Responsibilities General Responsibilities Ensure high standards are consistently met by implementing all HUDS and University policies related to food quality, sanitation, equipment, facility maintenance, and safety. Foster a positive, collaborative work environment that promotes open communication, fairness, and continuous learning while supporting HUDS and University goals. Maintain professional relationships with Union Employees and Union Shop Stewards. Ensure compliance with unit-specific sustainability goals and programs. Collaborate with Human Resources and HUDS Management to ensure employment practices adhere to the current Collective Bargaining Agreement and University personnel policies. Must excel at multitasking, problem-solving, teamwork, communication, and perform under pressure. Develop and maintain positive and professional relationships within the community, where all perspectives on food are celebrated and supported. Provide outstanding customer service and ensure specialty diets and other nutritional needs are met. Supervision and Staff Scheduling Schedule, assign work and ensure the staff is properly trained and have the tools and equipment needed to effectively carry out their job functions. Coaches, counsels, retrains personnel as needed in order to ensure superior levels of performance. Schedule personnel appropriately based upon business needs and events. Schedule through Kronos/Telestaff System and Staff personnel appropriately based upon business needs and events. Manage Kronos and approve timecards. Supervision of HKS Develop and maintain positive, professional relationships with front line service staff via regular meetings, two-way communications, timely feedback, collaboration and consistent visibility in the work unit. Ensure performance expectations and work rules are clearly communicated and implemented via regular coaching, mentoring and regular staff meetings. In collaboration with Human Resources and HUDS Management, ensures employment practices are compliant with the current Collective Bargaining Agreement and all University personnel policy and procedures. Ensure Kronos’ timekeeping system is accurately and regularly maintained. Process timecards and absence requests in a timely manner and per HUDS policy and procedure. Use Kronos Dialer to fill open shifts in compliance with the Union Local 26 and HUDS policies. Assume duties if staff are unavailable to work. Daily Operations Payroll Management. Maintaining all staff payroll in Kronos system; ensure that payroll is