Accident Benefits Claims Specialist

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Pay at Intact is about much more than just salary. Flexible work arrangements and a hybrid work model Possibility to purchase up to 5 extra days off per year Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life) Salary range (but not limited to): 94,200 - 115,200 Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12% As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

We’re seeking an Accident Benefits Claims Specialist  to join our growing team in a full-time, permanent capacity, based in Edmonton or Calgary. In this role, you’ll deliver high-quality service while investigating, evaluating, negotiating, and resolving complex Accident Benefits claims in compliance with corporate policies, provincial legislation, and regulatory standards. You’ll also play an important role in supporting our operational readiness as we transition toward the upcoming Care-First auto reform environment. What you’ll do here: Investigate and manage complex Accident Benefits claims arising from automobile losses. Assess entitlement, exposure, and reserving requirements in alignment with Alberta legislation and company guidelines. Manage claims with out-of-province exposures, coordinating benefits appropriately across jurisdictions. Communicate with claimants, legal counsel, medical professionals, rehabilitation providers, vendors, and internal stakeholders throughout the claim lifecycle. Review and analyze medical records, treatment plans, assessments, and financial documentation to support claim decisions. Negotiate fair and timely settlements, resolving claims within delegated authority. Coordinate independent medical examinations (IMEs), rehabilitation services, and vendor support as required. Maintain accurate, timely file documentation, including reserves, file strategy, and activity notes. Contribute to process improvements and support operational change initiatives related to Care-First reforms. Provide technical guidance, coaching, training, and mentorship to junior colleagues and team members. Partner effectively with internal teams (e.g., Legal, Underwriting, and other departments) to support sound claim outcomes. Deliver exceptional customer service while navigating sensitive and complex situations with professionalism and empathy. ​ What you bring to the table: 5-7+ years of insurance experience, including Accident Benefits claims handling within the P&C