Digital Cloud Solution Architect - Copilot

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team - one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.     We are looking for a Copilot Digital Cloud Solution Architect (DCSA), specializing in AI solutions, who is passionate about driving our customers’ AI transformation journey with Copilot Chat, Agents, and M365 Copilot, with embedded security and AI governance.  This role will help drive Frontier Transformation by helping customers identify, prioritize, and realize AI and agentic use cases through consultative engagement, technical leadership, and cross-functional orchestration.  This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert , accelerating AI adoption and change management by working through our partners and Cloud Accelerate Factory for Agents to create business value and ROI for our end customers. This role drives meaningful Copilot adoption by helping customers evolve from basic usage to advanced, high-impact power user behaviors that unlock measurable business value.       Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Drive Copilot Consumption Outcomes (PRU): Be accountable and responsible for driving customer healthy adoption of Microsoft 365 Copilot, Cowork, and Agent, measured through PRU (Premium Regular Usage) through disciplined execution and customer success planning, leveraging own deep technical skills, adoption and change management, and orchestration of other resources. Provide Technical Guidance on Copilot & Agents: Serve as the technical advisor for Microsoft 365 Copilot, Copilot Studio, Cowork, and Agents, helping customers and partners design, deploy, and operationalize AI solutions aligned to business outcomes and usage goals. Remove Technical and Operational Blockers: Lead technical unblocking engagements across identity, security, compliance, governance, data access, licensing, and platform readiness to accelerate customer time-to-value and consumption growth. Enable Secure and Governed AI Adoption: Advise customers on foundational AI readiness, including data security, oversharing controls, compliance, governance, and responsible AI practices required to successfully deploy Copilot and Agent solutions at scale. Scale Through Partners and Microsoft Delivery Engines: Orchestrate partner-led execution and leverage Cloud Accelerate Factory (CAF) for Agents and other Microsoft delivery resources to accelerate deployment, activation, and ongoing consumption at scale. Drive Value Realization and Executive Engagement: In collaboration with STU counterparts, engage business and technical decision makers to connect Copilot usage to measurable business outcomes, communicate progress against success metrics, and align stakeholders on adoption and expansion strategies. MSX milestone management : Own the