Billing Specialist

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. Motive combines IoT hardware with AI-powered applications to connect and automate physical operations. Motive is one of the fastest-growing software companies in the world, serving more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

Motive is built on four foundational attributes; Own It, Less but Better, Build Trust, and Unlock Potential. This has taken our company to great heights, including being recognized by Fortune for Best Workplaces, Forbes Best Startup Employers, and Comparably for our Best Global Culture, Sales Team, Leadership Team, Career Growth, and CEO for Diversity. We’re proud to receive an employee net promoter score of 63 (according to Comparably) which places Motive in the top 5% of companies with 4,000 employees or more.

Today, our team is made up of more than 3,000 employees, located across the world, providing support to a wide range of customers. While most of our employees are remote, many have the opportunity to work on-site at any of our 8 global office locations. Visit our careers website to learn more about opportunities at Motive.

Billing Specialist - PK

As a Billing Specialist, you will support accurate and timely billing and issue resolution across the Quote-to-Cash process. You will process charges, generate and customize invoices, research outstanding billing items, review credits and refunds, and respond to billing-related support cases using established procedures and controls.

You will work with Sales, Customer Success, Account Management, Order Management, and other functional teams to resolve standard billing issues, maintain data quality, and support month-end close. This role is for someone who is organized, detail-oriented, comfortable working across multiple systems, and able to recognize and escalate exceptions appropriately.

• Execute standard billing activities, including processing charges, monitoring account billing status, generating invoices, and resolving routine billing inconsistencies.

• Review billing documents, account data, and supporting information for accuracy and completeness; obtain missing information and maintain data integrity across systems.

• Create invoices and customized billing requests, and review and validate credits and refunds in accordance with established procedures.

• Research and resolve billing-related support cases, including invoice questions, payment issues, and standard disputes; escalate non-standard tax, refund, chargeback, or policy issues as appropriate.

• Collaborate with Sales,