Technical Implementation Manager

At Landis+Gyr, we're helping shape the future of energy—making it more intelligent, resilient, and sustainable. As a global energy technology leader, we're accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, safe, and sustainable. Behind every solution is a team of approximately 3,300 employees across more than 40 countries who are passionate about solving complex challenges, driving innovation, and making a meaningful impact for our utility customers and the communities they serve. Join Team Green and help shape the future of intelligent energy. The Technical Implementation Manager delivers the Company Gridstream Advanced Metering Infrastructure (AMI) solution to the Company’s customers using a structured deployment project lifecycle to ensure quality in our delivery. While working closely with a program deployment team, this role evaluates client business processes, consults with clients on technical feasibility and integration of processes utilizing the AMI solution, implements appropriate system configurations, features, and services for optimal system and network performance, and validates system quality to achieve client acceptance and satisfaction.  Individual must live in Canada and be fully bilingual French/English. Key Responsibilities: •    Works with customer requirements to propose technical solutions  •    Acts as primary technical resource that collaborates with the client throughout a deployment project and partners with a customer to develop requirements and propose technical solutions  •    Performs customer system integration planning and implementation  •    Ensures network equipment meets customer technical specifications  •    Ensures network and software configurations meet customer technical requirements  •    Troubleshoots network and software performance problems and proposes remedy options  •    Provides functional and operational enhancement recommendations into the New Product Introduction (NPI) process based on client feedback  •    Directs & executes network rebalancing/optimization plans  •    Directs & implements new firmware, Device Control Word (DCW), and software releases with customer programs  •    Establishes and monitors system performance reporting, recognizing adverse trends and taking necessary preventative and corrective actions  •    Works closely with the Field Engineers to resolve complex issues relation to wireless communications and integrated software applications  •    Investigates system failures, registration failures, and interactive read failures in system deployments  •    Acts as liaison between Customer Operations Center, corporate development resources, and local project team to resolve technical issues  •    Supports creation of Standard Operating Procedures (SOP) for technical elements of the system that are effective and repeatable Directs and executes system upgrades including the network with new software releases  Company Values: •    Supports and adheres to Company’s core values.  •    Performs other duties or responsibilities as assigned or required.  •    Supports and adheres to Company’s Code of Conduct and Ethics Policy.  •    Represents Company in a positive, professional manner when working with both internal and external customers. Knowledge, Skills, and Abilities: •    Experience with .NET framework and WebServices required.   •    Experience with UNIX Sun Solaris required (vi, crontab, shell scripting, process monitoring, Perl) a plus.   •    Experience with Oracle 10g required (SQL*Plus, PL/SQL)   •    Experience with