Manager, Privacy Compliance

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Manager, Privacy Compliance About Capital One Canada For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated. We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking. We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms.  Are you ready to redefine what’s next?

As Manager, Privacy Compliance (Canada), you will bring together leadership, compliance expertise, and relationship management to help our technology-focused business be dynamic and well-controlled. You will be on a team that provides expert advice to the business on privacy issues and legal requirements. You thrive in an agile, fast-paced environment and have a strong background in financial industry regulations. You are a strong relationship builder, who has experience with influencing and consulting with a diverse group of business leaders and corporate stakeholders.

Working with the Senior Manager, Privacy Compliance and the Chief Privacy Officer, the Manager, Privacy Compliance is responsible for supporting the daily operation and administration of the Privacy Program;  Identifying emerging regulatory risks and communicating key regulatory developments and changes to all relevant stakeholders and assisting with the implementation of necessary changes so Capital One Canada remains compliant; Serving as a privacy subject matter expert, advises business unit stakeholders on the application of federal and provincial regulatory requirements for new products, business initiatives and processes, including privacy impact assessments;  Providing effective review and challenge to processes and results; driving customer-focused solutions; Supporting any regulatory examinations and/or internal audits of the privacy program impacting Capital One Canada; Investigating and responding  to any privacy requests, complaints and inquiries in accordance with Capital One’s policies, standards, procedures and processes; Supporting the developing and documentation of oversight of activities undertaken by the Enterprise Privacy team on behalf of Capital One Canada; Assisting the Sr. Manager Privacy and Chief Privacy Officer on matters related to the privacy framework and mandate;  Assisting the Sr. Manager Privacy and Chief Privacy Officer in establishing written policies and procedures regarding privacy for Capital One Canada in compliance with Canadian regulations and Capital One Enterprise policies;  Supporting the development and delivery of privacy training to business unit stakeholders;  Understanding expectations from external entities, such as auditors and regulators, and partnering with first line leadership on ensuring compliance;  Performing other related work , as assigned, by the Chief Compliance Officer or other Compliance leaders within Enterprise Compliance.

At least 5 years of experience working experience in privacy, compliance, risk management, or a legal role within a financial institution, tele-communications, or insurance At least 5 years of experience working in the field of Privacy; At least 5 years of experience working with Canadian banking legislation, laws, industry standards, and regulations as they apply to the financial services