Executive Housekeeper

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests.

The Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen.

"We are Ladies and Gentlemen serving Ladies and Gentlemen"

The team of the The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position: Executive Housekeeper As the Executive Housekeeper , you will be responsible for the strategic leadership and overall performance of the Housekeeping Department, ensuring the highest standards of cleanliness and comfort throughout the hotel. You will oversee all Housekeeping operations, including guest rooms, public areas, laundry and uniform services, ensuring exceptional guest experiences and adherence to The Ritz-Carlton brand standards. In this leadership role, you will manage a diverse Housekeeping structure consisting of both hotel-employed Ladies and Gentlemen and an external Housekeeping provider. You will ensure seamless collaboration, consistent service delivery and full alignment with brand standards across all teams. You will drive guest satisfaction, associate engagement, operational efficiency and continuous improvement within the department. You will report directly to the Director of Rooms.

Housekeeping Leadership & Strategy Provide strategic and operational leadership for the Housekeeping Department, aligning departmental goals, performance, and culture with hotel objectives and Ritz-Carlton brand standards Cleanliness & Guest Experience Excellence Ensure the highest standards of cleanliness, hygiene and presentation across all guest rooms and public areas, contributing to a seamless and personalized luxury experience Operational & Financial Oversight Manage daily Housekeeping operations, staffing and resources while monitoring budgets, labor costs, productivity and guest feedback to optimize performance Quality Assurance & Standards Maintain strict compliance with brand standards, health and safety regulations and cleanliness protocols, leading inspections, audits and continuous improvement initiatives Interdepartmental Collaboration Work closely with Front Office, Engineering, and other departments to ensure efficient room readiness, maintenance coordination and flawless service delivery Talent Development & Engagement Select, train and inspire the Housekeeping team through coaching, performance management and a culture rooted in Ritz-Carlton values, diversity and inclusion Projects & Continuous Improvement Lead and support key Housekeeping-related projects such as process improvements or renovations, ensuring smooth execution and alignment with operational standards

Your Qualifications

Minimum of 4-6 years of experience in Housekeeping operations , with at least 3 years in a leadership role, preferably in a luxury hotel environment Proven experience managing mixed workforce environments, including external service providers Experience leading or supporting projects such as hotel openings, renovations, or major refurbishments is highly desirable Strong organizational,