Senior Software Engineer - Windows Solutions FDE

The  Windows Commercial Acceleration Engine (WCAE) team is building a forward-deployed engineering capability that works directly with strategic enterprise customers to solve their most consequential Windows technical challenges.   Be part of a culture that pursues and celebrates excellence and drives innovation where success is a shared journey from a One Microsoft approach.   As a Senior Software Engineer - Windows Solutions FDE , you will join the Windows Commercial Acceleration Engine (WCAE) Team as part of the Windows Ecosystem and Commercial Engagement (WECE) organization in Windows + Devices. In this hands-on engineering role, you will work directly with strategic enterprise customers to identify, diagnose, and resolve their most complex Windows challenges to improve their install base health. You will apply broad technical expertise across device provisioning, deployment, device management, OS and update management, application management, performance, reliability, and security. You will leverage telemetry, logs, code, scripts, configurations, policies, and engineering systems to investigate and move complex issues from discovery to measurable resolution.    Success in this role will be defined by remediating the customer as well as turning successful solutions into re-usable packaged solutions, diagnostic tools, product improvements, and implementation guidance that will benefit many more customers and strengthen Windows at scale. You will collaborate closely with customers, field teams, and Windows product engineering. Your technical depth, customer empathy, and ability to operate across disciplines will be key to delivering measurable customer and business outcomes. This work will be pivotal to the success of the Windows Commercial business.   At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

Lead forward-deployed customer engagements to i mprove the install-base health of strategic Windows commercial customers  with hands-on technical engagement   Discover :  Embed with strategic enterprise customers to  r apidly understand  their business priorities,  complex environments,  operational constraints, and  diagnose Windows deployment, management, update, application, performance, reliability, and security issues, and develop customer-specific strategies .  Establish a clear technical problem statement, baseline, success measures, and remediation plan for each engagement.   Build and implement  technical  resolution :  devise , design  and  implement solutions with customers .    D evelop technical prototypes,  automation,  tools, scripts,  utilities,   configuration changes,  and implementation approaches . Apply strong engineering fundamentals including security, privacy,  maintainability  and supportability. V alidate  solution   in customer environments to  demonstrate  measurable improvements.   Partner with engineering  for complex cross-product issues   Collaborate with Windows, Intune, and other product engineering teams to investigate complex  cross-product  issues and drive product fixes,  supportability changes, and telemetry enhancements  supported by actionable customer evidence including detailed reproduction information, logs,   etc  and business impact .     FDE will  maintain  accountability for the customer outcome.   Scale successful approaches  for broad impact .     Identify  patterns and c onvert  customer solutions and lessons learned into reusable  playbooks,  patterns, tools,  and  technical guidance that can  benefit  a