HR Leader, Philippines

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

HR Leader, Philippines (Director, HR, Philippines) Location: Manila, Philippines Report to: Vice President, Human Resources, Asia Pacific   About the Role   The HR Leader, Philippines plays a pivotal role by providing both strategic and tactical Human Resources (HR) thought leadership to the country and is responsible for the development of the overall People strategy including formulating and executing specific programs with the support of their direct reporting team.   The HR Leader, Philippines is a trusted advisor, partnering with leaders to shape talent outcomes, organizational effectiveness, meaningful employee experiences and drive end-to-end people strategies.   You'll partner closely with leaders to support strategic needs and solve complex people and organizational challenges, providing thoughtful advice, sound judgement, and practical solutions that influence business decisions and strengthen organizational capability.   You'll leverage your HR expertise to identify risks and opportunities, execute workforce strategies, connect insights across multiple sources, and translate them into actions that create meaningful impact.   If you enjoy leading and developing teams and thrive in a fast-paced, evolving environment, enjoy solving complex challenges from time to time and take ownership of delivering outcomes, this role will be a great fit.

Expectations Success in this role is built on trusted partnerships, sound judgement, and the ability to translate business challenges into practical solutions. You'll be expected to influence decisions, and balance strategic thinking with operational excellence.   Align the Philippines people strategy to help Genesys orchestrate AI powered experiences for our clients Lead the local HR Partner team in executing strategies Partner with business leaders on workforce planning, organizational design, and talent strategies Advise, collaborate and coach senior leaders and managers throughout the employee life cycle on employee relations, performance management, and organizational change - applying sound judgement, local employment law knowledge, and a pragmatic, solutions-oriented approach to ensure compliance, fairness, and appropriate risk mitigation. Build trusted partnerships with stakeholders by providing thoughtful guidance and alternative perspectives to support effective decision-making. Partner with Talent Acquisition and hiring managers on their talent strategies including role design, job levelling, compensation positioning, and candidate assessment for critical hires. Facilitate performance and compensation reviews, providing practical guidance to managers while ensuring alignment with company philosophy. Partner with global Talent Development team to support and drive programs Partner with the Total Rewards team on market data (compensation and benefits) and annual review cycles Conduct regular engagements with leaders to understand team dynamics, identify emerging issues early, and provide proactive coaching and support. Participate in local leadership meetings/discussions, contributing meaningful people insights that support decision-making. Ensure compliance with local employment legislation and recommend continuous improvements to HR policies, processes, and programmes. Leverage HR data and analytics to identify trends, generate insights, and recommend targeted actions that inform people,