Associate Technology Support Analyst

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Care Field Services analysts provide on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT.

Serve as the on-site escalation point for clinicians requiring technical assistance, using diagnostic techniques and tools. Travel within a 50-mile radius to provide IT support and perform on-site troubleshooting Install and ensure operational status of workstations, printers, phones, fax machines, computers, and software applications Communicate effectively with customers and escalate unresolved issues to the next level of support Log and record issues and their resolutions, participating in an on-call rotation for after-hours support Provide technical expertise to end-users and assist in resolving hardware/software issues Diagnose, troubleshoot, and resolve problems involving operating systems, applications, and network configurations; replace parts as necessary Prioritize and manage workload independently while focusing on critical items, adapting to new technologies, and improving procedures as needed Coordinate new access needs and security changes with internal IT leadership, ensuring proper user ID and password communication Direct external contract resources for hardware installations/repairs as necessary, maintaining inventory and ensuring IT asset security Develop and maintain professional relationships with all internal and external customers Support the vision and values of Optum, complying with all policies and procedures Work with other departments to resolve issues for internal staff and external clients Follow-up and update customers with status and information Liaise with leadership and vendors for implementation of new process and workflow Manage escalations from the Help Desk to ensure timely resolution Perform hands-on fixes, including software and hardware installations Maintain a knowledge base for problem resolution Assess and recommend system reconfigurations based on trends Perform end-user training What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Associate's degree OR High School Diploma/GED + minimum of 4 years of full-time work experience in Information Technology, or related field Possess any of the following certifications: A+, Microsoft MCP or MCSE, CompTIA Network+ or a Cisco CCNA 4+ years of experience with providing IT Desktop Support 4+ years of