Technical Account Manager

MongoDB Technical Account Managers are at the forefront of technical problem solving with key customers, working on some of the most complex and exciting application ecosystems built on the MongoDB platform. TAMs combine:

• Deep product knowledge and expertise across multiple domains

• Polished technical communications

• Strong account leadership, with the ability to engage effectively at all levels of the customer

• Ability to not only proactively engage, but anticipate and preempt needs a customer may have or issues they could experience

• A high degree of ownership and willingness to go above and beyond for our customers

The TAM’s primary remit is the cultivation of customer confidence and delivery of positive, account-wide technical outcomes that solve big customer problems while showcasing the capabilities of the MongoDB product portfolio. They do this through a systematic engagement process including deep discovery and the development of a roadmap of shared objectives. They are able to operate in complex environments where there may be shared or even ambiguous responsibilities between the customer and MongoDB. The TAM is able to shift gears between enabling, coaching and mentoring, and marshaling resources to get the right things done at the right time.

The TAM also acts as the eyes and ears of the product team while working with marquee customers as they will sometimes surface new requirements or potential areas of opportunity for future development. They work closely with these teams to understand these requirements, manage expectations, and ensure MongoDB is staying one step ahead of customer needs.

This role will be an early hire into the new Technical Account Management function and will help pioneer the new service offering for MongoDB.

Successful candidates will have the flexibility to work around the schedules of customers with 100% uptime systems while enjoying the life/work balance MongoDB promotes.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Why MongoDB is a fantastic place to work and build your career

• Be a part of the company that’s reinventing the database, focused on innovation and speed

• Enjoy a fun, inspiring culture that is engineering focused

• Work with exceptionally skilled people around the globe

• Learn, contribute, and make a positive impact on the product and community

Cool things you’ll do

MongoDB is on a mission to unlock the inner genius of our customers by making data stunningly easy to work with. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help our customers succeed with MongoDB

As a Technical Account Manager, you’ll be highly engaged with a handful of our largest customers, building key relationships with technical leaders and collaborating with them on their projects to build and scale MongoDB solutions - resolving questions and demonstrating solutions related to architecture, performance, recovery, security, and everything in between

You'll be an expert resource on the best way to run MongoDB at scale, whatever that scale may be. You will identify deep dive opportunities to educate our customers on crucial topics of concern to them and either conduct those deep dives yourself or make timely connections between customers and subject matter experts within MongoDB

You will also mentor and ramp new team members, and take initiatives in building knowledge of new product lines within the MongoDB ecosystem

What you need

You should have 7+ years of relevant experience. We consider all candidates, with an eye for those who combine formal education with self-teaching, are insatiably curious, and are multi-faceted

It’s crucial