Large Loss Property Adjuster - Field Estimating – Baltimore, MD

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

A day in the life of a Large Loss Field Property Adjuster, and what it takes to do the job!     As a Large Loss Field Property Adjuster, you will   provide   exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide,   leveraging   various platforms and software such as Xactimate and   ClaimsX   Video Collaboration. Your   expertise   will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims.         You'll   wear a few hats that will require a level of experience:     The Customer Service Expert   – you’ll   live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will   accomplish   that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.      The Investigator   –   you’ll   confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to   determine   coverage.      The Effective Communicator   –   you’ll   use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.   You’ll   also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the   claim   progress.      The Negotiator   – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants,   in accordance with   all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.     The Problem Solver   – you’ll   utilize   multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and   additional   settlement platforms, all while using your sharp critical thinking skills.      The Recorder   –   you’ll   protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained   i n.   You’ll   accomplish   this by ensuring   timely   and   accurate   documentation is completed as you work on each claim.

4   years ’   previous   experience as an outside adjuster is highly desired.     Experience handling claims with multiple trades and over $100,000 in   losses.       Proficiency   in using Xactimate and other relevant software for estimating .   Strong critical thinking and technical skills to assess damages accurately and   expedite   claims   settlements.     Excellent communication and interpersonal skills to provide exceptional customer service.     Ability to travel to customers' homes and handle virtual claims countrywide effectively.     Detail-oriented and organized, with a focus on delivering high-quality work.     This position is not available for California, Alaska,   Hawaii   or Puerto Rico residents.

Residency within the posted location is mandatory for this role.     Must be able   to carry a 50-pound ladder and