Transportation Operations Manager, AWS Cloud Logistics

Amazon Web Services (AWS) is seeking an experienced and strategic Transportation Manager to lead North America and Latin America (NALA) last mile transportation operations within AWS Cloud Logistics (ACL). This role owns the physical supply chain for AWS hardware delivering critical infrastructure components to data centers across the continents and abroad. You'll join a fast-moving, cross-functional team at the intersection of supply chain strategy and data center infrastructure delivery, managing day-to-day transportation operations while shaping the strategy that scales them. An ideal candidate brings a background in transportation, freight forwarding, or logistics, paired with excellent data-driven problem resolution skills. They can influence teams, pull and analyze data with ease, drive process improvements, standardize operations, and eliminate the root causes of defects within current systems. This role requires exceptional communication skills and the ability to work autonomously in a dynamic environment. Key job responsibilities - Own transportation within NALA establishing workflows, procedures, and metrics - Manage a team of transportation specialists, coordinating day-to-day operations to deliver shipments efficiently, on time, and at the highest quality of service - Communicate effectively with carriers (LSPs), internal customers, and cross-functional stakeholder teams across the supply chain - Analyze data (Excel, SQL), publish performance metrics, and deliver business reviews to senior leadership to improve transit times and service levels - Define and drive accountability for transportation KPIs, acting on trends and available data - Shape last mile supply chain strategy, resolve complex escalations, and eliminate root causes of defects - Create scalable mechanisms and SOPs; drive automation and process simplification with partner teams - Lead projects, support senior leadership initiatives, and program-manage regional/global operational priorities - Understand partner technical requirements and coordinate with internal and external teams to drive fulfillment services - Write documents cross-functionally and present at senior leader document reviews - Mentor and coach team members; serve as the team's escalation point - Own the COE review process, engage in AWST hiring (MGHD) and org planning, and level-set expectations with business partners