MAJOR INCIDENT MANAGER L3

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MAJOR INCIDENT MANAGER L3

Hyderabad

Telangana

8/29/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Do RESPONSIBILITIES •    Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs  •    Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved •    Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. •    Coordinating with the respective SMEs for speedy resolution of the Major Incident •    Ensuring the Major incident is resolved within the SLAs agreed with the Customer •    Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. •    Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. •    Ensuring that all the resolution procedures are updated in the knowledge database / Work log