Splunk Technical Leader, Customer Success

Meet the Team As a Customer Success Technical Leader, you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform. Are you up for the challenge?

Skilled and aligned to Splunk Security license products, such as Enterprise Security (ES), security applications like Splunk User Behavior Analytics (UBA), and/or SOAR (Security Orchestration, Automation, and Response) Highly skilled and aligned to Splunk’s Core licensed product, such as Enterprise and Cloud. Strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions. Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization. Activities include, but not limited to: Onboarding & Enablement – deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones Health Review & Remediation Security Use Case Activation Proactively engaging Technical Success Engineers to review and assess their account’s health situation, with an emphasis on accounts that have telemetry risk signals and/or 6 months from renewal date. Proactively engaging Customer Success Executives on adoption/use case-related work opportunity. Proactively engage CS/SE Management to ensure priority focus alignment and address risk accounts themes. Strategic case-based delivery, up to 90 days of assistance, which is requested by internal Area aligned account teams or management. This typically involves providing customers with high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for Splunk Enterprise Security, UBA/UEBA, and/or SOAR. As a Customer Success Technical Leader, you Will Be passionate about customers and deliver impactful solutions. Address organizations’ complex technical challenges, proactively identifying and resolving issues before they impact the customer. Be a self-motivated Splunk expert eager to learn and adapt in a dynamic environment. Guide account team members and customers on optimal use of Splunk Platform and Splunk Enterprise Security. Provide recommendations for a customer’s overall technical health. Deliver strategic, case-based technical consulting (up to 90 days). Collaborate with internal resources and customer-facing teams to manage customer needs. Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems. Execute consultative conversations with decision makers to diagnose and establish the potential value of solving business issues, change or expand existing solution requirements based on your discovery/assessment, and provide broader based recommendations to help customers accelerate their product initiatives, optimize cost, and maximize performance. Gain agreement with account team members and customer decision-makers on the tangible value of proposed solutions. Deliver customer onboarding enablement-based workshops and achieve success milestones. Contribute to practice KPIs through process and collateral improvements, tool development, and implementation.

Positive Vetting (PV), Nv1 or Nv2 Clearance Deep technical knowledge of Splunk Enterprise Security (ES) configuration, administration, and development, including expertise in Assets and Identities, Threat Intelligence, Notable Events, Adaptive Response, and Risk-based Analytics. Data Management: Experience with integrating and normalising data from diverse sources. Understanding of the Common Information Model (CIM) and experience with data onboarding, including forwarding architecture and technical add-ons. Strong