Deployment Systems & Process Engineer, Deployment Service & Support

We're seeking exceptional talent to help develop the next generation of advanced robotics systems that will transform automation at Amazon's scale. We're building revolutionary robotic systems that combine innovative AI, sophisticated control systems, and advanced mechanical design to create adaptable automation solutions capable of working safely alongside humans in dynamic environments. This is a unique opportunity to shape the future of robotics and automation at an unprecedented scale, working with world-class teams pushing the boundaries of what's possible in robotic manipulation, locomotion, and human-robot interaction. Key job responsibilities - Define and develop deployment processes, service procedures, and field maintenance workflows to support a fleet of deployed robots - Design tooling, fixtures, and ground support equipment (or author requirements for outsourced development) that enable safe, repeatable installation, servicing, and repair of mechatronic systems. - Troubleshoot complex hardware, and software failures in the field during deployment campaigns and operational incidents; perform root-cause analysis and drive corrective actions. - Influence HW and SW engineering teams to incorporate serviceability, diagnosability, and deployment-readiness features (DFx) into product design through technical requirements and design reviews. - Execute and interpret CLI-based diagnostics, parse system logs, and leverage software tooling to verify robot health, isolate faults, and validate firmware/configuration updates. - Collaborate cross-functionally with mechanical, electrical, controls, and software engineers to translate field learnings into design improvements that reduce deployment cycle time and increase fleet reliability. - Develop and maintain technical documentation—including service manuals, work instructions, and troubleshooting guides—to scale deployment knowledge across sites and teams.