Mgr Photo Operations

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! APPLY ONLINE If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

Responsible for ensuring our teams are executing on our strategic visions. Oversee training standards and hiring procedures. Analyze and improve organizational processes, and work to improve quality, productivity and efficiency. Create and implement the strategic vision for the future of the Perspectives Photography Studio, with support and approval from the Photo Operations Director. Oversee revenue operations across the NCL Fleet. Formulate business plans and work with the department to excel business practices, streamline procedures and maximize revenue opportunities. Expand the onboard business in line with the company vision and objectives..

RESPONSIBILITIES: Oversee operations and training functions, creating and performing onboard training modules as required and create staff competences plan. Work with shoreside personnel department on new hire process and future succession plans. Responsible for scheduling Photo Managers, Assistant Managers and Portrait Artists. Research and apply new technologies that will enable the department to deliver new guest experiences that increase the value of our products and increase revenue. Partner with Global Technology Office to ensure necessary systems needed to make the product operational, while looking for new and more efficient systems that improve revenue and productivity. Manage photo revenue operations to ensure maximum opportunity and quality of service. Monitor operating costs to stay within budget and work with the shipside and shore side management teams to ensure that all standard operating procedures, policies and directives are being implemented and adhered to as directed. Working with vendors and Global Technology Office to resolve and trouble shoot equipment and system related problems. Work Closely with Photo Operations Director on New Build and Refurbishment projects. Oversees policy and procedures database. Participate with shore side management in the decision-making process and implementation of all businesses impacting photo operations and revenue creation Manage day to day photo operation by obtaining continuous feedback from both shipside and shore side management. Communicate regularly with onboard photo teams to ensure operations, support, revenue and targets. Implement systems, policies, procedures and practices and aids colleagues and team members to ensure an efficient operation to reach forecasted budgets. Review photo /retail performance-assuring compliance with set procedures. Perform other job-related functions as assigned..

Bachelor's Degree in Business Administration or related field of study or any equivalent relevant work experience, training and skills EXPERIENCE: 3 years managing a high-volume photography business onboard cruise ships. Along with experience with retail and revenue operations and cruise line management. Supervisory experience and training skills required.. KNOWLEDGE & SKILLS: Demonstrable proficiency in Microsoft Office Suite with intermediate to advanced level skill in Excel and PowerPoint Working knowledge of Adobe Photo Shop, Lightroom, ProSelect and respective inventory management program Effective communication and