Digital Product Manager

Job Location CINCINNATI GENERAL OFFICES Job Description Are you passionate about applying technology to solve business problems? Do you want to oversee a digital product throughout its entire product cycle? The Digital Product Manager/Owner is responsible for setting a product strategy and vision, communicating it early and often. You’ll understand your customer needs and translate them into valuable, feasible, and usable products that bring business benefits — defining and maintaining Roadmaps, Personas, and Backlogs while managing cost of ownership, and working with agile teams to bring your digital products to life. In NA Fabric Care's Business Transformation team, you won't just manage a backlog — you'll be hands-on-keyboard in Airtable, architecting bases, automations, interfaces, and portals to define, build, deploy, and operate low-code digital tools that deliver employee simplification and process improvement across the organization. You'll own and grow real products that teams rely on every day, as well as create new, innovative approaches to driving real change for the organization through Airtable.

Build in Airtable, hands-on — design and maintain bases, tables, relational data models, automations, interfaces, and portals to deliver working simplification products end-to-end. Own the product vision, roadmap, and backlog — understand and represent customer needs within your Product Team, align the vision with stakeholders and communicate it often, and prioritize features and capabilities according to business priorities. Define, track, and improve the Value KPIs for your product — user adoption, engagement, and productivity/time-savings gains. Define the Personas for your products to guide simplification and self-serve experiences for employee and external partner (agency/freelancer) end-users. Investigate bugs and issues, and define a plan to resolve them quickly — triage, prioritize, and drive fixes to keep products stable and trusted. Write and maintain documentation on new and existing products — clear, current documentation that strengthens our ability to present products to stakeholders, upskill team members quickly, and understand product architecture when upgrading, migrating, or resolving bugs. Plan, migrate, and train teams from existing tools into corporate solutions when ready — managing the transition and enabling end-users for smooth adoption. Manage interdependencies and integrations — understand relationships with other products/capabilities, and define new integration designs and implementation plans connecting Airtable solutions to enterprise data and workflows (e.g., APIs, Power Automate) across the broader NA Fabric Care product portfolio. Ensure product deployments comply with data governance, InfoSec, privacy, and regulatory requirements — including support for application registration, iRisk, pentest, and other stewardships and governance areas for the product(s) you support. Operate and govern the tools you build — support adoption, data management, and day-to-day operations in line with NAFC’s Airtable administration, governance, and operations standards; communicate system constraints and partner with collaborators to assess innovation opportunities and new business cases. Job Qualifications Required: A Bachelor’s or Master’s degree in Computer Science, Informatics, Engineering, or a related field. Experience or demonstrated aptitude in digital product management, customer success, or related roles within complex, multi-stakeholder environments. Demonstrated ability to understand business needs and translate them into clear product intent, disciplined scope, and fit-for-use data and analytics capabilities. Strong organizational skills, with the ability to manage multiple priorities, dependencies, and workstreams in parallel. Familiarity with agile product development and DevOps ways of working. Understanding of data governance, privacy,