Manager Client Success Manager

Why join DXC Technology?     DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients. Be a part of a strategic Microsoft partnership that provides you with opportunities to deepen your expertise and work at the cutting-edge of technology.

DXC Technology is looking for a Customer Success Manager (CSM) to join a large, enterprise-scale government account delivering critical services to New Zealand. This is a high-impact, client-facing role where you’ll work closely with senior stakeholders to ensure services deliver real value—not just meet SLAs. You’ll play a key role in shaping outcomes, improving customer experience, and strengthening long-term partnerships. What will keep you busy   You’ll sit at the centre of the account—connecting customer needs with delivery execution and ensuring strong, outcome-focused service performance. Build and manage relationships with senior customer stakeholders Develop and execute Customer Success Plans aligned to business outcomes Lead service reviews and governance forums, focusing on value and performance Drive improvements in service quality, stability, and user experience Champion innovation within the account by identifying, shaping, and introducing new capabilities, solutions, and ways of working that drive measurable business value Promote adoption of new and existing services and capabilities Identify and support growth opportunities within the account Manage risks, escalations, and customer issues end-to-end Act as the voice of the customer within DXC The skills you will bring   Must be a Citizen to apply Experience in customer success, service delivery, or account management in a large ICT environment Strong stakeholder engagement skills, including working with senior business and technology leaders Experience in managed services, outsourcing, or complex delivery environments Ability to translate service performance into business outcomes and value Commercial awareness and an understanding of revenue protection and growth Experience working with or alongside government or regulated sectors (highly regarded) Your working environment    At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.  Our culture and benefits    DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice . #WeAreDXC  As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include; = Extensive resources to support your onboarding and continual development including DXC University  We know that great people refer great