Communications Technician 4, Network Maintenance (DOT)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Responsible for performing routine plant maintenance, troubleshooting calls, surveys, locates, outage repair, track and repair Cumulative Leakage Index (CLI), power supply maintenance, and construction maintenance in accordance with Company procedures and practices. Will be called upon to troubleshoot and resolve service failures related but not limited to Company services such as Video (analog and digital,) Comcast Digital Voice (CDV,) and Comcast High Speed Data (CHSI) inclusive of Home Networking and Home Plug. Prefer candidates who have the skills learned from Communications Technician 3, Installation & Service and above. This is a driving role. This role requires the ability to work on call, overnights as needed, and within a flexible schedule. This position can report out of the following locations: • 2930 State St, Quincy, IL • 1504 E. Jackson St., Macomb, IL • 3409 Freedom Dr., Springfield, IL Required Skills Technical Operations Experience maintaining and repairing telecommunications, broadband, fiber, or cable network infrastructure while ensuring reliability, quality, and operational excellence. Troubleshooting Ability to identify root causes of network and service interruptions, analyze technical issues, and implement effective solutions with minimal supervision. Customer Service Demonstrates a customer-first mindset through professional interactions, clear communication, and timely resolution of service-impacting issues. Electrical Safety Maintains a strong safety focus when working around energized equipment, aerial facilities, and outdoor environments while adhering to applicable safety regulations and company procedures.

Core Responsibilities Possess ability to troubleshoot on analog and digital optics to support connectivity to the node, remote OLT/vBNG, or OLT, and channelized and non-channelized optical signals. Troubleshooting efforts may include the use of software and application-based tools. Able to isolate and resolve fiber optic signal impairments for Hybrid Fiber Coax (HFC) and Ethernet Passive Optical Network (EPON) networks. Performs inspections of fiber optic equipment during the course of troubleshooting such as connectors, patch panels, optical splitters, attenuators, etc. Performs construction maintenance duties such as splices aerial/underground coaxial cable and equipment to restore cable plant to system specification; splices and activate new coaxial plant as required; repairs and/or replace damaged aerial/underground plant; and inspects, repairs and/or replaces power supplies, as necessary. Responds to damage scenarios and initiates fixes and/or communicates and arranges appropriate fix agents through collaboration with other departments such as Construction, Head End, Operations, and others to resolve complex network issues. Performs CLI ride-out and track and repair leakage, as necessary. Possesses knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA,) Federal Communications Commission (FCC,) Environmental Protection Agency (EPA,) Department of Transportation (DOT,) American National Standards Institute (ANSI,) and various state and local codes including G.O. 95 and G.O. 128, (when