Client Support Specialist

JOB DESCRIPTION – CLIENT SUPPORT SPECIALIST Location: Stockholm Division: Ticketing Client Support Line Manager: Client and Event Support Manager Contract Terms: Full Time THE TEAM Global Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are applied to all regions across the globe in order to achieve the highest levels of employee, fan & Client satisfaction. EMEA Support & Operations team, a vertical of this organization, is accountable for supporting Clients in markets located under the EMEA Region (Europe, Middle East and Africa) and providing the ticketing service to the full life-cycle of their events (from onsale to entry). Our Clients demand and value high service levels and we believe our people are the foundation to deliver great service. We are fortunate to have the most experienced and skilled operations experts on the field around the globe, regionally and locally, that have a deep understanding of our Clients’ needs. We then apply our own ticketing technology to help our Clients innovate in their offering and ticketing strategies. THE JOB In this role as a Client Support Specialist, part of the Event & Client Support Team in the Swedish Market, you will be responsible for delivering services to support Clients’ day-to-day operational needs related to the use of ticketing systems and products in facilitating ticketing operations through the life-cycle of the Clients’ event portfolio. You will operate in between multiple departments and make sure the Client has a unified experience throughout the contract period. You will become the Clients’ primary support contact at Ticketmaster, and you will work closely with Clients to continuously improve service levels, sales performance and increase Client satisfaction. The Client Support Specialist will be responsible for maintaining agreed upon service levels. Responsibilities will also include training, sharing of best practices, and general operational support including installs and upgrades. You will leverage ticketing products and process knowledge and provide consultancy services to help define solutions that fulfil Clients’ operational needs. In doing so, you will lead and coordinate consultancy efforts with other functional experts within Ticketmaster (Product Operations, Event Support, Client Development, Customer Support, Finance, etc.).

Client Relationship Management Act as the primary point of contact for an assigned portfolio of clients, delivering proactive and high-quality support. Build, develop, and maintain strong, long-term relationships with clients by understanding their business, operational goals, and future needs. Lead client onboarding and ensure a smooth transition into our services. Conduct regular client meetings to review operations, discuss upcoming events, and identify opportunities for continuous improvement. Collaborate closely with Client Development and other internal teams to ensure excellent client experience and alignment between commercial and operational objectives. Operational Support Manage the operational delivery throughout the full event lifecycle, from planning to post-event follow-up. Coordinate operational activities and ensure all client requirements are delivered successfully. Monitor event performance and sales trends to support clients in achieving their objectives. Provide onsite event support and occasional out-of-hours support when required. Identify process improvements and recommend operational best practices. Product & Technical Support Serve as a trusted advisor by supporting clients in the effective use of our ticketing products and services. Deliver training and guidance on new features, product updates, and operational best practices. Troubleshoot operational and technical issues and coordinate with internal specialists to ensure timely resolution. Support clients