Senior Platforms Engineer - Microsoft Dynamics 365

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Summary Join a team within the Product Engineering Operations organization driving one of the organization's most significant digital transformation initiatives. As a Senior Platforms Engineer, you will play a critical role in advancing a high-visibility digital transformation program, a strategic effort to modernize and standardize the end-to-end maintenance lifecycle through a secure, scalable, and data-driven technology platform. In this role, you will serve as the steward of the Microsoft Dynamics 365 and Power Platform ecosystems that powers the digital transformation program. Your expertise will ensure that the platforms remain resilient, secure, high-performing, and ready to support mission-critical operations across the organization. From environment strategy and governance to release management, automation, security, and operational excellence, you will help build the foundation that enables transformative business capabilities and future innovation. Working closely with architects, developers, business stakeholders, infrastructure teams, and security partners, you will influence platform strategy and establish the standards that enable teams to deliver solutions efficiently and at scale. Your contributions will directly support improved operational efficiency, real-time visibility into maintenance activities, enhanced decision-making through trusted data, and the organization's long-term vision for automation, AI, and advanced analytics. This is an exciting opportunity for a platform engineering professional who thrives on solving complex enterprise challenges, shaping governance and operational best practices, and ensuring technology platforms can scale to support strategic business objectives. If you are passionate about platform reliability, security, and enabling large-scale digital transformation, this role offers the opportunity to make a lasting enterprise-wide impact.

Identifies performance bottlenecks, conducts root cause analysis, and proposes and implements solutions to enhance platform & system performance and resource utilization. Establishes performance benchmarks, conducts capacity planning, and collaborates with other teams, including junior engineers and cross functional teams to optimize infrastructure performance and activities. Contributes to the development and improvement of troubleshooting procedures, measures to minimize platform & system downtime, and documentation. Partners with vendor technical support to drive for resolution. Leads and manages platform & system technical support activities and troubleshooting efforts, including handling escalated and complex issues. Performs advanced system tuning and optimization to maximize performance using IT Service Management practices. Collaborates with internal teams to enhance support processes and methodologies. Participates in future platform & system backup planning. Leads the design of disaster/system recovery and testing. Analyzes performance and utilization data to identify trends and patterns; provides recommendations for optimization and improvement; prepares comprehensive reports on infrastructure performance; and implements corrective actions to drive continuous system improvements Leads the design and configuration of complex platforms & systems, considering best practices and industry standards. Leads ongoing compliance with original design and configuration and corrects for deviation from standards. Builds and deploys highly available and scalable infrastructure solutions. Leads the creation and maintenance of a comprehensive knowledge base for platforms & systems, including troubleshooting guides, configuration documentation, and best practices. Promotes knowledge sharing culture by